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Malpractice 101 and Managing Adverse Events Course for NSDP members: no charge (a $45 savings)

Self-Instruction Course Summary:
What do dentists need to know about medical malpractice? This program will discuss top allegations made against dentists in malpractice lawsuits as well as patient injuries and outcomes. Using this information, dentists can examine their own practices in relation to the claims and losses experienced by their peers. Selected claims asserted against dentists will be discussed, along with professional liability insurance basics and risk management tools.

Course Objectives:

Define professional liability and understand the elements of malpractice.
List the leading allegations made against dentists in malpractice lawsuits.
Identify key risk management tools that dentists can incorporate into their practice.

Speakers:

Jennifer Flynn, CPHRM; VP Risk Management, Dentist’s Advantage/Aon Affinity
Ronald R Zentz, RPh, DDS, FAGD, CPHRM; Risk Control Consulting Director, CNA

Course content developed by:

Jennifer Flynn, CPHRM, VP Risk Management, Dentist’s Advantage/Aon Affinity
Ronald R Zentz, RPh, DDS, FAGD, CPHRM, Risk Control Consulting Director, CNA
Georgia Reiner, Senior Risk Specialist, Dentist’s Advantage/Aon Affinity

No fee course. Content appropriate for all dentists and dental hygienists. The speakers and developers report no conflicts of interest. Brief biographies and other program resources are available for download.

Support/Questions: Technical: support @ coggno.com | Content: dentalrm @ cna.com

AGD Subject Code:
565 (Documentation & Risk Management) – 1.25 CE Hrs* self-instruction (on-demand)

Self-instruction electronically mediated online course. Release date: 11/1/2021. Review dates: 7/2024 and 6/2026. Expiration date: 3/31/2027.

*Credit toward dental license renewal may vary according to CE hours approved by state dental boards. Approved for IL CE credit. (The IL Administrative Code Sect 1220.440 (b)(2) states that CE credit may be earned for courses given by approved CE sponsors that meet the requirements of (b)(1). Per 1220.440 (b)(2)(E), this includes Academy of General Dentistry approved sponsors.)

Disclaimer. The information, examples and suggestions presented in this material have been developed from sources believed to be reliable, but they should not be construed as legal or other professional advice. CNA accepts no responsibility for the accuracy or completeness of this material and recommends consultation with competent legal counsel and/or other professional advisors before applying this material in any particular factual situations. This material is for illustrative purposes and is not intended to constitute a contract. Please remember that only the relevant insurance policy can provide the actual terms, coverages, amounts, conditions and exclusions for an insured. All products and services may not be available in all states and may be subject to change without notice. CNA is a registered trademark of CNA Financial Corporation. Copyright © 2026 CNA. All rights reserved.

Refund/Cancellation Policy. No refund is available for courses provided free of charge.
Cancellation of no-fee courses. Scheduled live courses or early discontinuation (before published course expiration) of self-instruction (on-demand) courses may be necessary in rare situations. In all cases, CNA will provide as much advance notice as possible under the circumstances. Live sessions may not be rescheduled, depending on speaker availability and other factors.

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