If you are taking this course, you have probably been instructed to do so by your manager and your manager has probably begun practicing a radical new philosophy of managing. This new philosophy, "Managing from the Heart," is designed to teach managers how to engineer a work environment in which employees are provided an opportunity to acquire the necessary tools, interaction, and instruction that will propel the employee to success. This course is for you, the employee, and is designed to create the awareness and understanding necessary to take full advantage of this environment opportunity. The employee who embraces this philosophy will begin a journey of growth in which he or she will develop "personal power," allowing the individual to succeed at whatever they attempt.
If you are in charge for the success of a business process, then this course on Managing Business Process would come in handy for you. In about 2 hours, we will introduce you to some of the important concepts and tools such Business Process Management Systems ( BPMS), challenges in handling business processes, various process mapping techniques, etc.
Taken from the book and course, "Managing from the Heart - A Way of Life," this course guides the manager through the steps to effectively conduct his or her staff like a "finely tuned orchestra." The manager will learn the problems associated with "Starting Up a Department from Scratch," "Inheriting an Established Department," and "Maintaining an Established Department." Our "Managing from the Heart" philosophy will instruct the manager how to develop staff that manages themselves and is willing to go to war for him or her.
Understanding the financial impact of every transaction undertaken in a business is the key focus of this course. A good manager is one who understands how to sell a lot of products or services but selling a lot of products or services does not make the manager an excellent one. Sales is a gift to a customer until it is translated into cash. It is with this in mind a manager must understand the impact of sales in the profit and loss account (profitability measurement), cashflow statements ( liquidity measurement) and balance sheet (net worth measurement). This course is targeted at non-financial experts with responsibility to manage and control financial resources in their organisation. This course aims at providing participants with finance fundamentals that will help them come to grips with sound financial discipline for business success. The course will cover topics such as: The definition of profit and loss accounts; why and how they are put together The definition of balance sheet; why and how they are put together The definition of cash flow statement; why and how they are put together Finance jargons and how to make sense of financial statements for effective decision making Effective financial controls required for robust safeguards over assets of an organisation How to interpret and evaluate the performance of a business using financial ratios Strategies for identifying financial leakages and maximising cash flow in your business- introduction to effective credit control system Brief introduction to financial costings and budget Post practice sessions, feedback and evaluation after the tutor session.
Transform your presentations with Beyond Bullet Points 101! This online training course will take you step-by-step through the process of creating an outstanding presentation beyond bullet points -- and help you to build your own personal presentation along the way. With this training program, you'll learn how to create stimulating presentations while modeling leadership in the workplace. The course modules include: Previewing the Route You'll Take with BBP (12:48) - Module 1: Comparing Two PowerPoint Routes, and Two Outcomes (26:55) Module 2: Igniting Your Ideas by Sparking Emotion (36:53) Module 3: Revving Your Intellectual Engine by Prioritizing Your Ideas (31:25) Module 4: Shifting from Words to Pictures by Setting Up your Storyboard (47:29) Module 5: Stepping on the Gas by Quickly Adding Graphics (26:56) Module 6: Crossing the Finish Line with Engaging Delivery (24:33) Each module features narration, examples, downloads, and interactive quizzes to test your knowledge - once you enroll you'll have full access to the course for 1 year. Total Course Running Time: 207 minutes (3 hours 27 minutes) Note: In order to access the course downloads, you will need to allow pop-up windows with the Coggno website. If you use a Safari browser, you will need to deselect the "Block Pop-Up Windows" feature in the Safari menu in order to download documents from the Download tab in the course. If you use Google Chrome and run into a problem with the downloads, you may need to use an alternate browser.
Workplace violence is a serious problem in organizations all over the world. In the United States alone over 2 million people are victims of violence at work every year. The deep physical and emotional impact and the loss in time, money and reputation can have a catastrophic impact on organizations. Make sure that your organization’s managers are trained to prevent and react to violence on the job. The 2017 course covers: The OSHA mandate on workplace violence. The behaviors that are considered workplace violence by the department of labor. Workplace bullying. Sexual assault and sexual harassment. Using physical and verbal intimidation. Vandalizing or destroying personal or work property. Sabotaging business operations. Threats of physical harm Physical assault Using a weapon for assault or intimidation. Violence at customer, vendor, or other locations The confidentiality of employees who report violence Having a zero-tolerance policy. Educating employees on violence How toxic behaviors create a breeding ground for violence Openly and honestly communicating with employees Ensuring that employees have a clean, healthy, and safe environment Fair management practices Conflict resolution Stress management Domestic violence Reports and investigations Facility security Warning signs and troubling changes in behavior Threat assessment and intervention Assisting at-risk employees Handling confrontations and assaults Active shooter incidents Disciplinary actions This course includes a full HD video and employee quiz.
Leadership is about working with your people, not against them, and effective communication is essential to leading your team. In this retail specific program, communication techniques are presented along with examples of situations in which they may apply. This course covers: Paraphrasing Communication is as much about listening and understanding as it is about talking. When you initiate any kind of communication you must assure yourself that the other person understands what you are saying. Paraphrasing is an excellent way to verify comprehension. Follow up Follow up is essential when you are counting on others to communicate a message on your behalf. Whenever you communicate a message make sure it is delivered to the right people and that everyone understands what you meant. Performance Feedback When offering positive feedback, you should First offer congratulations to the employee on the good work. Mentioned specifics of why the work was good and discussed the positive result of the work. Thank employees for the work and encourage them for the future When offering constructive criticism: Offer congratulations and point out what was good about their work. Don’t tell them they are wrong. Offer a suggestion. Discuss what you believe the result of the suggestion will be. Thank employees for the work and give encouragement Offer to help the employee start implementing the suggestions. Getting to know your employees. Every employee is unique and the better you know each employee the better motivator you will be. Some people are sensitive to criticism while others take it well and know how to immediately incorporate suggestions. Some people embarrass easily and would rather not receive a complement in public. Some people need constant public praise in order to thrive. Spend time talking to your people one on one, it’s the best way to know how to motivate and encourage your team. Facilitating Meetings Meetings are a great way to train and motivate your people. There are two particularly effective kinds of meetings…storewide meetings and small group meetings. Storewide Meetings One of the best ways to learn is through teaching, therefore, it’s effective to delegate part of your meeting to be presented by other members of your team. By involving employees in the subject matter of the meeting they will feel more connected to the material. Managers should be prepared to follow up with each presenter before the meeting. If you delegate a task and the person you delegate to is not prepared this will reflect poorly on both of you. Follow a simple format during your storewide meeting. Introduce the meeting. Welcome your employees Thank them for being there Briefly present what will be covered. Present the subject matter with individual presentations, role play, video training or other hands-on activity. Close the meeting. This just takes a couple of minutes. You’ll need to recap what was covered and again thank everyone for their commitment and their time. Small Group Meetings One great way to provide ongoing support is through the use of small group meetings. In contrast to a storewide meeting, a small group meeting focuses on one specific subject only and it is held with just a couple of people. Small group meetings are an excellent tool to use with two or three associates who are having difficulty with topics others on your staff don’t need additional training on. Small group meetings can be scheduled informally. They can be any length from 15-30 minutes. They can be held on any topic that you think will improve your business. Consider topics such as customer service, store presentation, or recruiting. If you ever need suggestions on what topics you should cover, ask your staff. They know better than anybody what techniques and skills that would like to improve. Use the same techniques in running a small group meeting as you would when running a storewide meeting. Encourage those attending to be involved in the presentation of the material Be prepared with exactly what information you will cover and how you will present it. Conflict Resolution Even the best leaders have problems with employees. When conflicts arise with the employees you manage handle the situation calmly and effectively. Make no accusations and do not make disparaging comments. Even if the employee becomes defensive, remain calm and professional. Offer a suggestion to correct the problem. Conflicts with or between employees can turn into serious issues if they are not handled calmly and effectively from the beginning. Always stay professional and never let emotions run high. This course features a video and employee quiz.
This classic video-based course based on the best-selling business book of the same name describes that in order for an organization to change, the leader has to change. Leaders must be willing to shed old management habits and allow employees to participate in the leadership process. In order to include employees in the company’s decision-making process, managers need to: Stop answering questions and start asking them Stop making decisions for people and let them make their own Stop speaking first and instead speak last It is only when employees are asked to stretch and grow that they fully function at their jobs and begin to play a vital and meaningful role in the strategic plan for the company’s future. Because people, like buffalo, observe authors Belasco and Stayer, will follow as long as someone insists on leading. Unfortunately, along with such an aimless “tag-along” position, people don’t bother to put forth their best work or show off their inherent creativity. Much of that spirited productivity and creative energy is trampled by the herd and never seen by either the company or the company’s customers. By letting employees lead, an organization will not only have the opportunity to realize its own highest goals, but it can help individuals reach and enjoy new levels of job satisfaction along with a real sense of pride and accomplishment. This course includes a video and employee quiz.
Embracing the talents of people from all cultures, races, ethnicities, faiths, beliefs and personal experiences is imperative for organizations that wish to succeed in today’s increasingly diverse world. Managers also have the crucial job of educating their employees about what diversity is, why it’s important and how to embrace it and participate in it. Providing this education is a constant day-to-day process that involves reinforcing the organization’s training programs and enforcing the policy itself through reminders, coaching and direct training. This 2017 course covers: What is diversity? Why is diversity important? How can managers embrace diversity? How managers and supervisors can influence a successful diversity and inclusion program Why it’s critical that managers take the time to discover their own biases. Why managers should include diversity and inclusion as part of all of their work decisions.
With the changing demographics of citizen populations, government organizations are finding it more and more critical to represent their organizations with a diverse workforce. It's the manager's job to ensure that diversity and inclusion programs are successful. Managers also have the crucial job of educating their employees about what diversity is, why it’s important and how to embrace it and participate in it. Providing this education is a constant day-to-day process that involves reinforcing the organization’s training programs and enforcing the policy itself through reminders, coaching and direct training. This 2017 course covers: What is diversity? Why is diversity important? How can managers embrace diversity? How managers and supervisors can influence a successful diversity and inclusion program Why it’s critical that managers take the time to discover their own biases. Why managers should include diversity and inclusion as part of all of their work decisions.
This video-based course focuses on making the performance appraisal an extraordinary experience for managers and employees. Appraisals serve as an opportunity to provide constructive feedback and coaching as well as a time to give recognition and inspiration. Additionally appraisals should be part of a year long process of performance improvement rather than just a once a year meeting Performance appraisals are only meaningful when they have direct, ongoing influence on an employee’s behavior and performance. Topics Covered in the Program: Preparation Documentation Performance Logs Conducting a job analysis Employee Self-Appraisals Best practices for appraisal forms Best practices for appraisal meetings Keeping appraisals objective and job related Goal setting Follow through This course includes a full HD video and employee quiz.
Taken from the book and course, "Managing from the Heart - A Way of Life," this course guides the manager through the 5 basic roles used to manager a staff that becomes invested in the success of the business and takes ownership of the business plan. A manager will learn the importance of developing relationships, creating a safe collaborative workplace, the difference between “Job” and “Career,” the “art” of counseling, and how to manage without appearing to manage.
Taken from the course and book, “Managing from the Heart – A Way of Life,” this course examines the role of counselor for the manager. Like it or not, a manager “is” a counselor. Very few managers know how to employ this role effectively. The reality is, counseling “is” an art. In “The Art of Counseling Staff,” a manager will learn the objectives of counseling as well as how to implement different counseling sessions. You will also learn how to read body language, identify liars, nurture your Superstars, recognize burnout, conflict mediation and resolution, and the importance of counseling self.
Taken from the book and course, "Managing from the Heart - A Way of Life," this course instructs the manager how to “read” his or her staff by recognizing “Red Flags,” reading “Body Language,” and identifying “Burnout.” The manager will also learn how to identify “Attitudes that Lead to Mediocrity,” how to Float Balloons,” and how to “Peal the Onion” to get to the heart of an issue. He or she will also learn how to identify liars and deal with “Rainclouds.” Knowing where your staff is at any given moment is essential if you are to get where you want to go.
Success in business is all about relationships. This intensive and comprehensive course examines a radical new business philosophy, which explores “preventive maintenance” for a company's most valuable asset - it's people. It’s amazing how companies will spend millions on preventive maintenance for its hard assets and nothing for its most important. Imagine a staff which is self-motivated and inspired to produce long-term sustainable growth for both themselves and the business. Learn how to develop "Career-Minded" employees instead of "Job-Minded" employees. Discover the power of creating "Raving Fans" of your customers and staff. Learn how to inspire your staff to become willing to go to war for you. Unleash the unrealized potential hidden in each and every human being. Learn how to implement the 5 basic roles a manager uses to inspire a staff that self-manages, takes ownership of the business plan, and becomes vested in the success of the business. "Managing from the Heart" is not just a philosophy which nurtures growth and inspires success. "Managing from the Heart" is "A Way of Life."
Passion – the most powerful force in the universe. Passion has moved mountains, discovered countries, healed nations, and put footprints on the moon. All one needs to succeed is to have Purpose and Passion. In this course, a manager will learn how to inspire passion in his or her staff, driving them to reach unimaginable goals. This course is taken from the course and book, “Managing from the Heart – A Way of Life,” and is designed as a “refresher course.” References to some modules, concepts, and stories may refer to the parent course. Though designed as a refresher, “Inspiring Passion in Your Staff” stands on its own.
Like it or not, a manager is a counselor, but unfortunately few managers learn how to counsel effectively. "10 Basic Counseling Sessions" takes a manager though the function and implementation of counseling staff. The manager will learn 10 different proven techniques to deal with employee issues and to inspire employees to strive for excellence.
Many people go through life wondering, “Is this all there is?” Some people seem to constantly get frustrated over little things and don’t know why. Others keep “shooting themselves in the foot.” They get into the same old relationship patterns, lugging their baggage along with them. They hope it’ll be different, but know it’ll turn out the same – and it does. We have the power to direct our lives and define our destiny, but we give it away. We give to situations, things, and people who didn’t ask for it, don’t necessarily want it, and don’t even know they have it. It’s time to reclaim our inherent power. This course looks at how to use our emotions in a healthy way. Learn to identify and change false “core beliefs,” self-defeating behaviors, and cognitive distortions. Then, learn how to nurture the best and truest parts of yourself. Taken from the course and book, “Managing from the Heart – A Way of Life,” this can be used as a refresher course or it can stand on its own.
This course is designed to help anyone improve their presentation skills and become a good speaker. No matter what you do for a living, in order to be successful, you need to be able to communicate your thoughts and ideas to others. Communicating effectively often requires you to make good presentations. We often don’t realize how challenging making a good presentation can be till we actually have to do it. Moreover, we often come across situations in life where we find that not being able to make good presentations can mean foregoing some good career opportunities that come knocking on our doors. Does it have to be that way though? Should we forego good things in life when they might be well within our grasp? The answer is “No”. Even if we don’t like public speaking or doing presentations, we can still work on these activities and be good at them and move up in life. That is what this course will help you achieve. Be it the glamour world of showbiz or acting, theater and advertising you need to be able to get your message across to others. Off course, if you want to be a good lawyer, a reporter, a journalist, Television personality, or even a politician you need to be able to make good presentations. And so it goes in the world of computers, technology and other modern applications. To put it mildly, “we need to be good at or at least improve our presentation and public speaking skills, if we want to succeed in life”. The lessons in this course are easy to follow and you will find the ideas useful. If you follow the instructions diligently and keep up a sustained effort, you will notice improvement over a short period of time. So, please try out the points mentioned in these lessons and you will be happy you did. I hope you find this course useful and look forward to hearing your feedback. Good luck and thank you for taking this course. Course Length: approximately 1 hour
This is a 20-slide PowerPoint. This document contains 6 frame Change Management frameworks that deal with the "soft" side of managing effective organizational change: 1. Dimensions of Change 2. Emotional Cycle of Change 3. Ingredients of Change 4. Level of Commitment 5. Phases of Team Building 6. Trust Formula