The seminar was thoughtful, well-organized and easy to follow. The speaker did an excellent job and obviously knew the subject matter.

My only complaint, and I consider it a serious one, is that the attached materials for the course were not available. I clicked on the link several times throughout my time listening to the presentation. I sent a request for customer support. While I did receive a reply, the customer support representative either did not understand what the difficulty was or chose not to help. They assumed that I was having difficulty accessing the course and gave me instructions to access the course and said, in essence, that there was no trouble viewing the course slideshow or listening to the presentation. I explained more than once that I could hear the presentation and see the slides but could not access the attached materials. Eventually, the customer service representative posted a message that stated that the matter was considered resolved – which it was not.

Below is the communication between the customer service representative and me (with most recent message first):

Your request (#10553) has been deemed solved.

Mich Coloscos, Jan 01 11:38: Hi Gregory,

Are you asking about where you can access the training module? Please refer on this steps:

1.) Log on to your account by going to coggno.com/account 2.) Once you are logged in, click the arrow next to the training course. 3.) Click begin training once you are inside. 4.) play

I am attaching the screenshots. Regarding the error message " Make sure that the cookies are enabled in your browser." – You need to check you browser if you enabled it.

If you need further assistance, let us know.

We're happy to help with anything else, of course!

Coggno Support

Attachment(s) a56.jpg a57.jpg

Midtnlaw, December 31, 2014 12:25: Have you found out why I cannot access the materials yet???? I am almost to the end of the course and will need to take the quiz.

Attachment(s) Materials Unavailable.pdf

Midtnlaw, December 31, 2014 11:28: It is NOT the player or course I am having trouble accessing, but the attachments. Here is the message when I click on "attachments" and then "materials": "Unable to find current SCORM session. Make sure that the cookies are enabled in your browser."

PLEASE tell me how to access the materials.

Mich Coloscos, December 31, 2014 11:24: Hi Gregory,

We’re sorry for the inconvenience.

I checked the course, and I could not find any issues. Attached screenshots of modules being played on our end. Please clear your browser cache and try to do the course again . If you’re still experiencing any issues, please take a screenshot (print screen) of the error and send to us. In this way, we can see the error and we can troubleshoot effectively.

Also, you may need to check if your browser is running the latest version of Flash Player to avoid issues such as freezing or stalling. To check, please click this link > http://www.adobe.com/software/flash/about/

We're happy to help with anything else, of course!

Coggno Support

Attachment(s) a56.jpg a57.jpg

Midtnlaw, December 31, 2014 10:40: Since there is a quiz at the end of this course, and I need to finish the course today, it is kind of important that I have access to the materials.

Midtnlaw, December 31, 2014 10:26: I am attempting to take "Ethical Considerations When Deciding Whether to Accept Representation" and the materials are not available. The dialog box says enable cookies and they are enabled.

It was the first online course I have completed. It had good content and was easy to follow the speaker. She did an excellent job.