Description
The following Customer Service Training for Healthcare Providers course is designed to educate healthcare providers (HCP) on how they can improve the quality of their customer service to gain patient satisfaction and positively attribute to the overall patient experience.
The information contained in these trainings was derived from publications from NCBI, AHRQ, OSHA, EEOC, CMS, DOL, OCR, FDA, CDC, NIAID, ATSDR, HHS or WHO (Government Sourced Material). The Government Sourced Material used by AMC is available for no charge on their associated websites.
The use of the Government Sourced Material by AMC does not imply endorsement or recommendation by NCBI, AHRQ, OSHA, EEOC, CMS, DOL, OCR, FDA, CDC, NIAID, ATSDR, HHS or WHO or by the United States Government, of AMC, its enterprise, its facility, its services or its products. © 2023 American Medical Compliance, no copyright claimed in Government Sourced Material.
Table of Contents
Patient Experience and Patient Satisfaction
Why Improve Patient Experience
Physician Strategies to Improve Patient Satisfaction
Organizational Strategies to Improve Patient Satisfaction
Set Standards
What you'll learn
Learn to differentiate patient experience from patient satisfaction
Understand the importance of patient-centered care
Ensure quality and consistency in providing service to patients
Implement organizational strategies to improve patient satisfaction
American Medical Compliance
The following training modules are designed to educate Healthcare Providers (HCP) how to protect yourself/patients and mitigate community transmission of diseases like COVID-19 in the United States. Once completed, you will receive a certificate of completion to verify you have finished the training.
We are committed to Healthcare industry in offering compliance solutions specializing in all aspects of Infection Control, OSHA, HIPAA, and HR management systems. Healthcare compliance is Federally and State mandated and can be a time consuming, complicated burden on management and staff. Our compliance experts have developed state of the art training modules that are user-friendly and interactive.
Our state of the art online compliance center assures proper training and annual certifications for employees. Visit us on Amazon to purchase your State specific OSHA Medical/Dental manual. This includes office-specific policies and procedures in order to satisfy both Federal and State requirements. We will keep you HIPAA compliant and help you choose the HR solutions that make sense for your facility.
The information in these trainings were obtained in cooperation with the CDC, ATSDR, HHS and WHO and this does not imply endorsement or recommendation.
The information contained in these trainings was derived from publications from NCBI, AHRQ, OSHA, EEOC, CMS, DOL, OCR, FDA, CDC, NIAID, ATSDR, HHS or WHO (Government Sourced Material). The Government Sourced Material used by AMC is available for no charge on their associated websites. The use of the Government Sourced Material by AMC does not imply endorsement or recommendation by NCBI, AHRQ, OSHA, EEOC, CMS, DOL, OCR, FDA, CDC, NIAID, ATSDR, HHS or WHO or by the United States Government, of AMC, its enterprise, its facility, its services or its products. © 2023 American Medical Compliance, no copyright claimed in Government Sourced Material.