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Contact Center Training (Course)

Contact Center Training (Course)

Prime 5.0

Created by   Stone River Elearning

Category   Business   >   Soft Skills

Duration 60 minutes
Audience Employees

Description

Customers want a well-educated agent when they contact a business. They want to know that the person answering their questions knows what they are talking about. Training your staff, and giving them the information that is needed to effectively assist your customer base is paramount.

With our Contact Center Training workshop participants will gain the knowledge to provide a great customer experience. They will develop skills on how to deal with difficult costumers, build rapport, and great listening skills. All of these skills combined will provide an increase in overall customer satisfaction throughout your organization.

Languages

English

Details to know

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Contact Center Training (Course)

Contact Center Training
Contact Center Training

Customers want a well-educated agent when they contact a business. They want to know that the person answering their questions knows what they are talking about. Training your staff, and giving them the information that is needed to effectively assist your customer base is paramount.

With our Contact Center Training workshop participants will gain the knowledge to provide a great customer experience. They will develop skills on how to deal with difficult costumers, build rapport, and great listening skills. All of these skills combined will provide an increase in overall customer satisfaction throughout your organization.

Stone River Elearning

Contact Center Training (Course)
Price per license
$49.00
No. of licenses
Total
$49.00
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