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Created by Channel 1 Creative Media
Category Business > Soft Skills
In the office, there may be times when we are faced with difficult or aggressive behavior. In a workplace, this can certainly increase stress, lower productivity, and damage morale. This Dealing with Difficult Behaviour course will arm your office workers with the skills required to effectively and efficiently deal with these situations.
Once the course is completed, you will have learned about the LASSIE system, the importance of listening, tips for remaining calm and other strategies for responding to difficult and aggressive behavior. This course is one part of an 18-part Office Induction series aimed at new inductees and existing office workers.
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