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Online Courses > Business > Soft Skills > How to Communicate Effectively on the Telephone and in Writing

How to Communicate Effectively on the Telephone and in Writing

5.0
$12.00

Created by   Dan Strongin, ASQ CMQ/OE

Category   Business   >   Soft Skills

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Duration 50 minutes
Audience Employees

Description

Problem:

Does it sometimes feel like the people that work with, or for you, are working against you? At work, do you suffer through long trailing emails to find the needle in the haystack; or get abrupt and unexpected responses; repeated misunderstanding, miscues, and people retreating into their shell, rather than saying what they honestly see, think or feel? Are you working in message, email and phone overlaod? You are not alone! Unnecesary or confusing communication can undermine the ability of a company to operate, leading to crucial mistakes, political infighting, hidden losses , unhappy customers and lost profit.

Solution:

Learn the secrets to effective written business communication and on the phone through this amazing course. Replace suspicion and confusion with great communication skills, and rebuild confidence and team spirit in your team.

Benefits to You:

Less time wated on communication problems. More understanding and less interruptions, Tthe information you need do your job found easily, and sharing important ideas with confidence they will be understood. A culture of calm, assertive dialogue and respect for everyone’s time leads to a more enjoyable, productive work place, where people can focus on their jobs, do better work, and work together as a team to make more money.

How it Works:

With attractive videos and a little reading material, in an hour or two you will be ready to start applying what you have learned so you can master it, and move quickly towards happier, more satisfied customers and more profit.

Act Now!

Click the button to the right and start taking the course now, to learn better business communication skills, for a more productive worklife.



 

Languages

English

Skills you'll gain

how to communicate communication training Telephone Phone etiquette business communication skills communication skills communication soft skills

How to Communicate Effectively on the Telephone and in Writing

Communicating by Telephone
Communicating by Telephone

Some particularly useful tips and techniques for communicating better on the telephone.  
How to Communicate Effectively in Writing
How to Communicate Effectively in Writing

Learn how to spend less time spent reading, writing and following through on emails, memos, reports and sms’s with more understanding and less interruptions, to be able to get the information you need do your job easily, and to be able to share important ideas with confidence they will be understood. A culture of clear straightforward written communication shows respectfor everyone’s time and leads to
a more enjoyable, productive work place where people can focus on their jobs, do better work, and work together as a team to make more profit.
Email examples in writing: The Good, Bad and Ugly
Email examples in writing: The Good, Bad and Ugly

Real Life Examples of Before and After emails. hard copy for you to download also attached.
Instant Message Assignment
Instant Message Assignment

An example of a real live instant message sent, and an assignement to apply what you have learned to improve it.

Attachments:

Email Examples in Writing (your copy)  (930 KB) Your copy of the examples in the course
Instant Message Assignment Copy  (910 KB) Your copy for download
Mind map file on communicating by telephone  (610 KB) A copy for you to use as a reference

Dan Strongin, ASQ CMQ/OE

Who is Dan Strongin, ASQ CMQ/OE?

Marketing, Strategy, and Innovation Specialist for State Marketing Boards and Private Companies, 5 Star Chef, Supermarket Executive, certified by the American Society for Quality as a Manager of Quality and Organizational Excellence, founding member of the Deming Collaboration, author of "REAL" and "RECIPE FREE: The Craft Behind The Art of Cooking: on Working." and creator of online courses, workgroups and information products, he helps people transform their business into a healthy, well run company: a team of well-trained willing workers driven by pride and joy in work, with more and more loyal customers, higher sales and long-term magical profits.

"I do not pretend to be 'the expert' in your business, you are, but I can help with the tools you need to understand and manage better." Dan

Standing on the shoulders of a Management Philosophy that drives some of the most amazing companies in the world, he is effective, a great listener with incredible depth of experience, and is fun. But don't take our word for it, visit his Testimonials page and see what others say about him.

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5.0 Course rating 2 ratings

Nancy Wypiszynski

over 2 years ago

"It was a very good reminder of how to communicate effectively with a customer or vendor. It also supplied a few new ideas for me. All in all I found it a helpful session"

Melissa Jansen

almost 2 years ago

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