Created by Dan Strongin, ASQ CMQ/OE
Category Business > Soft Skills
English
Learn how to spend less time spent reading, writing and following through on emails, memos, reports and sms’s with more understanding and less interruptions, to be able to get the information you need do your job easily, and to be able to share important ideas with confidence they will be understood. A culture of clear straightforward written communication shows respectfor everyone’s time and leads to
a more enjoyable, productive work place where people can focus on their jobs, do better work, and work together as a team to make more profit.
Real Life Examples of Before and After emails. hard copy for you to download also attached.
An example of a real live instant message sent, and an assignement to apply what you have learned to improve it.
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"It was a very good reminder of how to communicate effectively with a customer or vendor. It also supplied a few new ideas for me. All in all I found it a helpful session"
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Some particularly useful tips and techniques for communicating better on the telephone.