Description

This e-Learning module on Managing Conflict & Resilience is aimed at Housing staff working in property maintenance. The training covers the impact conflict has on a business and how to control and improve skills to increase individual resilience.

What you'll learn

Demonstrate what body language to avoid during conversations

Demonstrate the techniques to use to deal with challenging conversations

Create a rapport when dealing with customers

Avoid Conflict

Languages

English

Skills you'll gain

conflict resilience body language challenging conversations customer service conflict avoidance

Details to know

Certificate

Bookmark

Price per license

£15.00

No. of licenses

Total

£15.00

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Managing Conflict and Resilience Introduction Course

Managing Conflict and Resilience Introduction Course

Description

What you'll learn

Languages

Skills you'll gain

Details to know

Managing Conflict and Resilience Introduction Course