I. Introduction
A. The Problem With Email
B. What Can Be Done
C. True Communication
D. The Devil's in the Details
E. Course Objectives
II. Identify an Effective Email
A. What Gets an Email Noticed?
i. Your Email Reputation
ii. Email Categories
iii. Subject Lines
B. What Gets an Email Opened?
i. The To, CC, and BCC lines
ii. Addressee Line Examples
C. What Gets an Email Read?
i. Examples
D. What Gets an Email Acted Upon?
i. Effective Email Examples
E. Exercise: Identify Email Problems and How To Correct Them
III. Quiz
IV. Summary