Description
Conflict is a natural part of any workplace, arising from diverse perspectives, priorities, and personalities. While it can be challenging, conflict, when managed constructively, can lead to innovation, stronger collaboration, and a more harmonious work environment.
This Course Covers:
• The benefits of successfully addressing workplace conflict
• Ineffective strategies
• Acknowledge the conflict
• Focus on common goals
• Practice active listening
• Use “I” statements
• Seek mutual understanding
• Brainstorm solutions together
• Agree on a plan of action
• Follow up
• Neutral mediation
What you'll learn
This conflict resolution in the workplace course will teach your employees a step-by-step strategy to resolve conflict and engage in successful collaboration.
TrainingABC
For 22 years, TrainingABC has provided high quality employee training content to companies, schools and government organizations around the world. Currently, over 2000 organizations use Trainingabc courses in their training.
Our courses focus on topics like HR compliance, customer service and leadership take complex topics and make them simple by using video. With sleek, modern, high-definition video, the courses break the language of the topic down into layman's terms making it much easier for employees to understand and retain information.
