E-mail is a reliable form of written communication that everyone in the business world uses. Learn how and when it's best to use an email, proper email etiquette and how to always show consistent professionalism.

Course Result:

Most business environments are not formal any longer. With today’s need to rush everything, and move on to the next task, we have become preoccupied with informal writing. Passive voice, texting formats and misspelling are commonplace. In this course, you will learn that our business written communication typically takes place via email. The advantages and disadvantages of emails, email etiquette tips, email examples and how to apply all of this on the job.

Duration:  10 minutes

A text message is much quicker to send and receive than an e-mail; it happens in real time. Learn how and when it's best to use a text message in business, proper text messaging etiquette and how to always show consistent professionalism.

Course Result:

A text message is much quicker to send and receive than an e-mail; it happens in real time. For very urgent or important communications, texting can be useful, especially for business professionals who are out of the office or traveling. In this course, we will discuss the advantages and disadvantages of communication via text messages in the workplace, text messaging etiquette tips and examples of a well written business text message.

Duration:  10 minutes

Email and texting make workplace communication simple, but they can also make a bad situation worse. While electronic conversations are convenient, some situations require an in-person conversation or at the very least, a phone call.

Course Results:

Email and texting make workplace communication simple, but they can also make a bad situation worse. While electronic conversations are convenient, some situations require an in-person conversation or at the very least, a phone call.