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Home > Marketplace > General > General > Workplace Violence and Aggression in a Retail Environment (Course)

Workplace Violence and Aggression in a Retail Environment (Course)

Workplace Violence and Aggression in a Retail Environment (Course)

Prime 5.0

Created by   Play4Business

Category   General   >   General

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Duration 30 minutes
Audience Employees

Description

 
Dealing with difficult customers is part of retail, but your safety should never be at risk. Our Workplace Violence and Aggression in Retail course equips you with the skills to recognize, respond to, and report aggressive behaviour—ensuring you stay safe and confident in any situation.​
✔ Learn to identify aggression before it escalates​
✔ Master de-escalation techniques to handle tough encounters​
✔ Understand your legal rights and workplace protections​
✔ Discover self-care strategies after experiencing aggression​
This course isn’t just about policy—it’s about real-world, practical skills that empower you to take control, protect yourself, and create a safer workplace.​
  • Your safety matters. Enrol today and gain the confidence to handle any situation!​

Table of Contents

What is workplace aggression and violence​
How to handle aggressive and violent behaviour​
Post incident reporting and care​
Workplace safety laws​
Wrap-Up Module

What you'll learn

What workplace violence and aggression look like in a retail setting.​

Your rights and responsibilities under Australian workplace safety laws.​

Simple strategies to safely respond if you face aggression.​

How to help create a safer, more respectful workplace for everyone.​

Languages

English

Skills you'll gain

Workplace Violence training retail customer aggression de-escalation techniques employee safety course handling difficult customers

Details to know

Certificate
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Workplace Violence and Aggression in a Retail Environment (Course)

Workplace Violence and Aggression in a Retail Environment
Workplace Violence and Aggression in a Retail Environment

Play4Business

Price per license
$14.95
No. of licenses
Total
$14.95
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