Duration 30 minutes

Audience Employees

Description

This learning is aimed at IT help desk beginners. Understanding roles and responsibilities, documentation, ticket management, understanding security issues and problem solving strategies.

What you'll learn

Roles and Responsibilities of IT Help Desk Specialists

Communication and Customer Service Excellence

Ticket Management and Prioritisation

Documenting and Reporting Issues

Key Metrics and KPIs for IT Helpdesk

Troubleshooting Common Technical Issues

Remote Support Tools and Techniques

Advanced Problem-Solving Strategies

Understanding Security Protocols

Collaboration with Other Departments

Future Trends and Continuous Learning

Languages

English

Skills you'll gain

it help security Management problem solving customer service

Details to know

Certificate

Bookmark

Price per license

£15.00

No. of licenses

Total

£15.00

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IT Help Desk Mastery for Technical Specialists Course

Overview

Included Modules

Description

What you'll learn

Languages

Skills you'll gain

Details to know