Workplace Civility Series

When you are interested in and curious about other people, you are in discovery mode. You're not making assumptions or letting any biases take over. Other people sense your openness and are more comfortable revealing themselves to you and connecting from a place of authenticity. After completing this course, you will be better able to connect with others and develop mutual respect and stronger communication.

Objectives:

• To show interest, start with your body language
• When you speak, be relevant and ask questions that make sense
• Listen with interest to what the other person is trying to tell you

Course Features: Audio Narration, Video, Job Aids and Reference Materials

Respect is a behavior that conveys recognition, appreciation, and even admiration. When leaders show respect, they recognize people are different from one another and appreciate these differences and contributions. After completing this course, you will be better able to build an inclusive workplace that respects and values all contributors.

Objectives:

• Adopt a mindset that all people deserve to be included
• Appreciate people for their efforts
• Notice "extra effort" made on the part of another person

Course Features: Audio Narration, Video, Job Aids and Reference Materials

While dress codes have shifted dramatically over the years, there's still an expectation that leaders have a pleasant appearance. This doesn't mean good looks or expensive clothing. It means looking alert, neat, and representative of your company's brand. After completing this course, you will be able to make a more confident and powerful personal presence at work.

Objectives:

• Feel confident in how you are dressed and groomed
• Avoid wearing anything that detracts from your message
• Leverage your personal appearance strengths

Course Features: Audio Narration, Video, Job Aids and Reference Materials

Everyone makes mistakes, and no one is perfect. Leaders who are "big" enough to stand by this fact are much more favorably received than those who try to appear better than others. It is uncivil to place yourself on a pedestal or make others feel less-than. After completing this course, you will be able to engage others with an open mind and the ability to recognize the importance of learning from others.

Objectives:

• Create a personal vision that serves the greater good
• Be curious of others interests and needs
• Be willing to admit mistakes and learn from others

Course Features: Audio Narration, Video, Job Aids and Reference Materials

Feeling lonely, disengaged, or "different" prevents people from contributing their best efforts. It is a human need to feel part of something, and leaders must recognize the signs of loneliness at work. And more than just recognize, to understand the source of it and take steps, even small ones, to instill a sense of belonging at work. After completing this course, you will be able to identify and address loneliness in others at work. This is critical to ensuring that people feel that they belong and are valued.

Objectives:

• Avoid labeling others
• Be accessible and make every effort to present a positive and calming model
• Facilitate positive conversations

Course Features: Audio Narration, Video, Job Aids and Reference Materials

While many people will automatically introduce themselves to one another, leaders still have an opportunity to make introductions meaningful. This means adding some information that's appealing about each person, such as the person's unique role or a professional distinction. When you do this, you convey that you've taken time to think about the people involved. After completing this course, you will be able to more confidently make professional introductions at work.

Objectives:

• Remain present while the parties converse
• Provide relevant information about the parties being introduced
• Tell the person you forget and ask for his or her name

Course Features: Audio Narration, Video, Job Aids and Reference Materials

The power of the words Thanks You cannot be overestimated. Thank your colleagues, employees, and customers for their efforts, their time, their input. When you make your thank you specific it means even more. "Thank you for setting up the room so nicely." Means much more than "Thank you for all you do." After completing this course, you will be able to deliver stronger messages of thanks which convey value to others.

Objectives:

• Be authentic
• Be specific
• Send a personal handwritten note

Course Features: Audio Narration, Video, Job Aids and Reference Materials

Broken promises lead to a lack of trust. It's better to keep your promises small and meet them rather than make promises you can't keep. A leader's promises are taken to heart, and when broken, are equally as heartfelt. And when a promise cannot be fulfilled, the civil leader is honest about it. After completing this course, you will recognize the importance of executing promises immediately.

Objectives:

• Make your promises clear and concrete
• Put your promises in writing
• Be specific in your commitments

Course Features: Audio Narration, Video, Job Aids and Reference Materials

There are civil ways to speak up to those who mistreat others or show disrespect. Leaders are in a position to "name" a behavior that is inappropriate or wrong, and to model courage and confidence in the face of it. After completing this course, you will be better equipped to deal with workplace bullying in a civil and confident manner.

Objectives:

• Learn not to judge another person's intention
• Practice how you will communicate your honesty
• Focus on doing good

Course Features: Audio Narration, Video, Job Aids and Reference Materials

A recent survey found that 51% of adults said crying at work is unacceptable, but almost 60% said they had done so. There's a disconnect here. The civil leader understands that tears and emotions are displays of personal distress, and it falls to the leader to respond appropriately. After completing this course, you will be more confident and better skilled in dealing with difficult emotional moments at work.

Objectives:

• Provide a safe environment for communicating
• Be a source of steadiness and do not invest in their drama
• Offer some resolution or next step

Course Features: Audio Narration, Video, Job Aids and Reference Materials