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You deserve to work in an office setting that is stable, safe, and emotionally secure. You deserve to work with colleagues who have empathy, self-control and behave in a professional manner. Workplace bullying, inappropriate behavior, addressing loneliness, or dealing with tears and emotions are all difficult challenges in today’s workplace.
This new Workplace Civility Series from Mindscaling focuses on returning civility to the workplace. Lessons in this new series include:
1. Be Interested
2. Show Respect
3. Present a Professional Appearance
4. Show Humility
5. Recognize Loneliness
6. Making Introductions
7. Say Thank You
8. Keep Promises
9. Speak Up to Bullies
10. Dealing with Emotions and Tears
Objectives:
Author: Mindscaling
You will learn to develop emotional intelligence to recognize loneliness, develop stronger relationships and show respect.
You will learn valuable ways to demonstrate humility, keep promises that build better teams and build relationships among other team members.
You will learn how to confront bullying and deal with difficult emotional moments.
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Mobile Ready: Yes
English
Respect is a behavior that conveys recognition, appreciation, and even admiration. When leaders show respect, they recognize people are different from one another and appreciate these differences and contributions. After completing this course, you will be better able to build an inclusive workplace that respects and values all contributors.
Objectives:
Course Features: Audio Narration, Video, Job Aids and Reference Materials
While dress codes have shifted dramatically over the years, there's still an expectation that leaders have a pleasant appearance. This doesn't mean good looks or expensive clothing. It means looking alert, neat, and representative of your company's brand. After completing this course, you will be able to make a more confident and powerful personal presence at work.
Objectives:
Course Features: Audio Narration, Video, Job Aids and Reference Materials
Everyone makes mistakes, and no one is perfect. Leaders who are "big" enough to stand by this fact are much more favorably received than those who try to appear better than others. It is uncivil to place yourself on a pedestal or make others feel less-than. After completing this course, you will be able to engage others with an open mind and the ability to recognize the importance of learning from others.
Objectives:
Course Features: Audio Narration, Video, Job Aids and Reference Materials
Feeling lonely, disengaged, or "different" prevents people from contributing their best efforts. It is a human need to feel part of something, and leaders must recognize the signs of loneliness at work. And more than just recognize, to understand the source of it and take steps, even small ones, to instill a sense of belonging at work. After completing this course, you will be able to identify and address loneliness in others at work. This is critical to ensuring that people feel that they belong and are valued.
Objectives:
Course Features: Audio Narration, Video, Job Aids and Reference Materials
While many people will automatically introduce themselves to one another, leaders still have an opportunity to make introductions meaningful. This means adding some information that's appealing about each person, such as the person's unique role or a professional distinction. When you do this, you convey that you've taken time to think about the people involved. After completing this course, you will be able to more confidently make professional introductions at work.
Objectives:
Course Features: Audio Narration, Video, Job Aids and Reference Materials
The power of the words Thanks You cannot be overestimated. Thank your colleagues, employees, and customers for their efforts, their time, their input. When you make your thank you specific it means even more. "Thank you for setting up the room so nicely." Means much more than "Thank you for all you do." After completing this course, you will be able to deliver stronger messages of thanks which convey value to others.
Objectives:
Course Features: Audio Narration, Video, Job Aids and Reference Materials
Broken promises lead to a lack of trust. It's better to keep your promises small and meet them rather than make promises you can't keep. A leader's promises are taken to heart, and when broken, are equally as heartfelt. And when a promise cannot be fulfilled, the civil leader is honest about it. After completing this course, you will recognize the importance of executing promises immediately.
Objectives:
Course Features: Audio Narration, Video, Job Aids and Reference Materials
There are civil ways to speak up to those who mistreat others or show disrespect. Leaders are in a position to "name" a behavior that is inappropriate or wrong, and to model courage and confidence in the face of it. After completing this course, you will be better equipped to deal with workplace bullying in a civil and confident manner.
Objectives:
Course Features: Audio Narration, Video, Job Aids and Reference Materials
A recent survey found that 51% of adults said crying at work is unacceptable, but almost 60% said they had done so. There's a disconnect here. The civil leader understands that tears and emotions are displays of personal distress, and it falls to the leader to respond appropriately. After completing this course, you will be more confident and better skilled in dealing with difficult emotional moments at work.
Objectives:
Course Features: Audio Narration, Video, Job Aids and Reference Materials
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When you are interested in and curious about other people, you are in discovery mode. You're not making assumptions or letting any biases take over. Other people sense your openness and are more comfortable revealing themselves to you and connecting from a place of authenticity. After completing this course, you will be better able to connect with others and develop mutual respect and stronger communication.
Objectives:
Course Features: Audio Narration, Video, Job Aids and Reference Materials