How you see yourself is not always how others see you, and that can create a problem for your business. When you communicate with others, it’s important to know how you’re coming across to them. Being self-aware can help you convey important messages and strengthen your relationships.

Objectives:

• Understand the difference between internal and external self-awareness.
• Evaluate and develop your understanding of how others see you.
• Obtain and consider constructive feedback to improve your interactions.

Course Features:  Audio Narration;Video;Job Aids and Reference Materials

Duration: 5 minutes

Communication isn’t just talking or sending messages. Authentic communication requires reception by the reader or listener, and that’s usually a two-way street. Learning to communicate more effectively requires learning to be a present listener and to speak when it’s productive to speak. Understand the purpose of the conversation and stick to that purpose.

Objectives:

• Engage in more effective listening to gain insight, perspective, and knowledge.
• Understand your reason for participating in the conversation to make it more productive.
• Learn the WAIT method of listening and speaking.

Course Features:  Audio Narration;Video;Job Aids and Reference Materials

Duration: 5 minutes

Questions are used to collect information and resources. They can be a powerful tool if you use them properly. Being open to asking questions and asking the right questions can greatly improve your workplace relationships and efficiency. The specificity, tone, and timing can change how your questions are perceived and even change the response you receive.

Objectives:

• Learn to refine your questions to get the most advantageous responses.
• Follow up your questions with the appropriate action.
• Use questions to show engagement and a willingness to learn and improve your performance.

Course Features:  Audio Narration;Video;Job Aids and Reference Materials

Duration: 5 minutes

Each audience you communicate with has its own unique style of communication that can change how they perceive your message. Understanding your audience’s personality can help you communicate with them more effectively by using the style and phrasing that they find relatable, and that makes them feel more confident in the team’s capabilities to perform the task at hand.

Objectives:

• Evaluate yourself and your audience with the DISC personality model.
• Learn the most effective communication techniques for each personality type.
• Learn to adapt your language to connect with new audiences.

Course Features:  Audio Narration;Video;Job Aids and Reference Materials

Duration: 5 minutes

We all have a mode of communication that we find most convenient. For many, that’s text or email. Some might prefer the speed of the phone or the personal nature of a video chat. However, you should also consider the message itself when choosing your mode of communication. Your audience, tone, and whether you require a response has an impact on how the message will be received through various channels.

Objectives:

• Enhance your communications by selecting the appropriate channel for each message.
• Consider how your message is affected by its delivery.
• Adapt your new knowledge to your company's unique brand and culture.

Course Features:  Audio Narration;Video;Job Aids and Reference Materials

Duration: 5 minutes

Even today, a phone call is still an excellent tool for communication. Being able to hear a person’s voice enables the conveyance of emotion and intonation. It’s important to keep your phone skills fresh so you can take full advantage when a phone call is in order. Make sure you’re ready to listen and communicate effectively, so you don’t have to follow up on all your calls with clarification.

Objectives:

• Prepare before your calls to prevent distractions and hindrances.
• Communicate clearly and use the opportunity to connect with your caller or receiver.
• Perfect the timing and structure of your calls for everyone's benefit.

Course Features:  Audio Narration;Video;Job Aids and Reference Materials

Duration: 5 minutes

Video conferencing has exploded over the past year, so most of us can now comfortably navigate a video chat. However, most of us are also familiar with the habits that make someone less than fun to be on a video call with, especially when you’re trying to communicate efficiently. Check your own video conference habits to make sure you’re not one of those people.

Objectives:

• Create a clear and non-distracting shot that works to enhance your message and tone.
• Prepare for your call so you'll be ready to fully engage and communicate effectively.
• Conduct your call appropriately and in an appropriate location.

Course Features:  Audio Narration;Video;Job Aids and Reference Materials

Duration: 5 minutes

Being direct can improve the effectiveness of your communication, but it’s important to be direct without being tactless. Once you cross that line, your communication can actually damage relationships and have the opposite of the intended effect. Learn to give criticism and convey clear messages without making the situation worse.

Objectives:

• Consider why and how you're going to say what you're going to say.
• Align your message and delivery to the goal of your communication.
• Use the appropriate tone, language, and body language to be constructive.

Course Features:  Audio Narration;Video;Job Aids and Reference Materials

Duration: 5 minutes

A mistake creates the risk of damaging your relationships and reputation, but it can also create the opportunity to improve your relationships and reputation. Taking responsibility for your errors without shifting blame and making excuses paints you as a more productive person to work with. When you make a mistake, take action to remedy the situation and move forward.

Objectives:

• Manage the emotional impact of making a mistake in a professional setting.
• Admit your mistake directly and evaluate the situation to identify opportunities for progress.
• Use mistakes to improve workplace relationships and perceptions.

Course Features:  Audio Narration;Video;Job Aids and Reference Materials

Duration: 5 minutes

Email is a convenient way to communicate and keep track of your conversations, but some emails are much more effective than others. Consider some of the bad email habits you might have developed over the past ten or twenty years. Correct those habits and optimize your emails to convey your messages more clearly and effectively.

Objectives:

• Craft subject lines that tell your recipients what they're getting and help them stay organized.
• Structure your emails for clarity and avoid losing your reader's interest or wasting their time.
• Use attachments to clean up your emails and avoid having information lost, ignored, or overlooked.

Course Features:  Audio Narration;Video;Job Aids and Reference Materials

Duration: 5 minutes