Description
Develop essential skills to identify and prevent workplace violence in its various forms, including criminal intent, customer aggression, coworker conflicts, domestic violence, and ideological threats. Learn how to recognize early warning signs, de-escalate potential incidents, and protect the safety and well-being of yourself and your team. Through practical tools and strategies, foster a respectful, secure workplace where everyone feels safe.
*This course uses a gated format that requires the learner to complete each step before moving on. An un-gated version of this course is available upon request.
Table of Contents
Introduction (video)
Criminal Intent (video)
Addressing Criminal Intent Incidents (resource)
Apply the Strategies (activity)
Customer/Client Violence (video)
Consider Your Experiences (activity)
Managing Customer Tensions (activity)
Handing Virtual Conflict (activity)
Worker-on-Worker Violence (video)
Personal Relationship Violence (video)
Responding with Care (activity)
Ideological Violence (video)
Ideological Violence in the Workplace (activity)
Quiz
Summary and Action Plan (resource)
What you'll learn
Identify warning signs of aggressive or violent behavior from coworkers, clients, or outsiders.
Respond appropriately to criminal acts or threats within the workplace, ensuring safety.
Apply de-escalation techniques to manage tense interactions with customers, coworkers, or clients.
System Requirements
Compatible with both desktop and mobile devices.
Languages
German, English, Spanish, French, Italian, Japanese, Korean, Dutch, Polish, Portuguese, Russian, Thai, Chinese
Enspark
Enspark was founded with the vision of creating e-learning solutions that break the typical e-learning mold. Since 2009 Enspark Interactive has been developing learning and training solutions that are used worldwide. Our content comes from real corporate trainers and subject matter experts who specialize in assisting business and individuals create awareness and behaviors to achieve desired results. We know from experience that e-learning is a powerful way to provide relevant information to individuals in every organization. Our goal is to transform the e-learning industry to be more engaging, interactive, and affordable so even the smallest companies can train their employees using state of the art technology. At Enspark we are always looking for was to utilize the most current technologies to truly deliver intelligent and effective training solutions.
