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Challenging Customers Pathway (Course)

Challenging Customers Pathway (Course)

Prime 5.0

Created by   LearningPlanet Limited

Category   Business   >   Customer Service

Duration 0 minutes
Audience Employees

Description

Your role as a service professional can be daunting. You are the first line of contact, who can also become the first to be attacked. Many of us have had to deal with angry or upset customers at some point, and they can indeed be difficult. Knowing what to say and how to stay calm and professional will go a long way to protect your business and brand image.

Table of Contents

During this course 120 minute course made up of 10 minute video modules we will cover the following topics:

Showing Empathy
Questioning skills
Listening Skills
Communication Skills
Being assertive
Managing customer needs
Difficult Customer Types
Handling Difficult Customers
Handling conflict
Abusive Customers
Negotiation Skills
Difficult Customers ADVANCED

What you'll learn

You will learn all the skills required to manage and diffuse upset and challenging customers while keeping them as a customer.

Sysem Requirements

internet connection

Languages

English

Details to know

Certificate
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Challenging Customers Pathway (Course)

Challenging Customers Pathway
Challenging Customers Pathway

LearningPlanet Limited

LearningPlanet helps build the confidence and skills of your staff members as it provides on-going training refresher skills and knowledge available anytime, anywhere.

In today’s busy environment people want knowledge when they need it rather than waiting for a set training course date.

Staff members often need to know how to do something straight away. They have an angry customer, conflict situation or need a refresher on a key skill instantly. LearningPlanet® allows them to do that.

Our courses are designed to be short sharp and to the point removing all the usual waffle and padding other courses offer.  You will receive a workbook to personalise the learning to your individual business environment and have a record of learning that you can refer back to.  Upon completion of each course you will also receive a LearningPLanet certificate of completion.

Price per license
$55.00
No. of licenses
Total
$55.00
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