Created by LearningPlanet Limited
Category Business > Customer Service
During this course 120 minute course made up of 10 minute video modules we will cover the following topics:
Showing Empathy
Questioning skills
Listening Skills
Communication Skills
Being assertive
Managing customer needs
Difficult Customer Types
Handling Difficult Customers
Handling conflict
Abusive Customers
Negotiation Skills
Difficult Customers ADVANCED
You will learn all the skills required to manage and diffuse upset and challenging customers while keeping them as a customer.
internet connection
English
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