Award Winning Telephone Criteria PT2 Course
Finish in
10 mins!
Employees
only
Provided
Friendly
Access
Skills covered in this course
Description
Table of Contents
In this 10 minute video module we will be covering the following areas:
Sales awareness
Call conclusion
Overall attitude
Professionalism
Adding value
System Requirements
Browser: Internet Explorer, Firefox, Google Chrome, or Safari - JavaScript must be enabled. A computer with speakers or headphones is required (video course contains audio). Mobile Devices are Supported (Android, iOS, Windows)
Author
LearningPlanet helps build the confidence and skills of your staff members as it provides on-going training refresher skills and knowledge available anytime, anywhere.
In today’s busy environment people want knowledge when they need it rather than waiting for a set training course date.
Staff members often need to know how to do something straight away. They have an angry customer, conflict situation or need a refresher on a key skill instantly. LearningPlanet® allows them to do that.
Our courses are designed to be short sharp and to the point removing all the usual waffle and padding other courses offer. You will receive a workbook to personalise the learning to your individual business environment and have a record of learning that you can refer back to. Upon completion of each course you will also receive a LearningPLanet certificate of completion.
Award Winning Telephone Criteria PT2 Course
In part two of this course there are five criteria focused on in this module that will help give you a leading edge in telephone skills.
This is particularly useful if you are in a contact center. Areas covered in both parts of this course include: call greeting, professionalism, adding value to the customer, listening skills, questioning skills, attitude, call control, knowledge of product or service, call conclusion and any sales awareness opportunities.