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Customer Service Skills Training Pathway (Course)

Customer Service Skills Training Pathway (Course)

Prime 5.0

Created by   LearningPlanet Limited

Category   Business   >   Customer Service

Duration 120 minutes
Audience Employees

Description

Customer service training are an integral element of any organisation. It is vital that your front line staff are trained in effective customer service techniques. Customer service and service techniques are vital for customer retention, sales, brand protection and many more important factors.

This Customer Service Skills Training Pathway (Course) is 120 minutes long and is made up of 10 minute video modules and workbooks that will cover the following topics:

  • Attitude 
  • Customer service excellence 
  • Communication 
  • Listening skills 
  • Questioning skills 
  • Showing empathy 
  • Being assertive 
  • Positive first impressions 
  • Handling difficult customers 
  • Keeping your customers informed 
  • Fix the customer first 
  • Advanced customer service
Our customer service training can set your team on the right track by giving the impression you want and  enable you to equip your team with the tools they need to ensure incredible customer satisfaction.
 
Set your business apart by providing excellence in customer service!


What you'll learn

Attitude

Customer service excellence

Communication

Listening skills

Questioning skills

Showing empathy

Being assertive

Positive first impressions

Handling difficult customers

Keeping your customers informed

Fix the customer first

Advanced customer service

Sysem Requirements

High speed Internet and computer speakers.
Mobile Ready: Yes
Supported Browsers: Safari; Chrome; Microsoft Edge; Firefox; Microsoft Edge; Internet Explorer 11

Languages

English

Details to know

Certificate
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Customer Service Skills Training Pathway (Course)

Customer Service Skills Training Pathway
Customer Service Skills Training Pathway

Customer service training are an integral element of any organisation. It is vital that your front line staff are trained in effective customer service techniques. Customer service and service techniques are vital for customer retention, sales, brand protection and many more important factors.

LearningPlanet Limited

LearningPlanet helps build the confidence and skills of your staff members as it provides on-going training refresher skills and knowledge available anytime, anywhere.

In today’s busy environment people want knowledge when they need it rather than waiting for a set training course date.

Staff members often need to know how to do something straight away. They have an angry customer, conflict situation or need a refresher on a key skill instantly. LearningPlanet® allows them to do that.

Our courses are designed to be short sharp and to the point removing all the usual waffle and padding other courses offer.  You will receive a workbook to personalise the learning to your individual business environment and have a record of learning that you can refer back to.  Upon completion of each course you will also receive a LearningPLanet certificate of completion.

Price per license
$65.00
No. of licenses
Total
$65.00
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