Created by LearningPlanet Limited
Category Business > Customer Service
Customer service training are an integral element of any organisation. It is vital that your front line staff are trained in effective customer service techniques. Customer service and service techniques are vital for customer retention, sales, brand protection and many more important factors.
This Customer Service Skills Training Pathway (Course) is 120 minutes long and is made up of 10 minute video modules and workbooks that will cover the following topics:
Attitude
Customer service excellence
Communication
Listening skills
Questioning skills
Showing empathy
Being assertive
Positive first impressions
Handling difficult customers
Keeping your customers informed
Fix the customer first
Advanced customer service
High speed Internet and computer speakers.
Mobile Ready: Yes
Supported Browsers: Safari; Chrome; Microsoft Edge; Firefox; Microsoft Edge; Internet Explorer 11
English
Or
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Customer service training are an integral element of any organisation. It is vital that your front line staff are trained in effective customer service techniques. Customer service and service techniques are vital for customer retention, sales, brand protection and many more important factors.