Created by LearningPlanet Limited
Category Business > Customer Service
In this 10 minute video module, you will learn how to answer a telephone call professionally. We explain the standards for call greetings and key components of how to welcome callers in a professional manner including how to identify your customer properly.
Importance of answering a telephone call professionally
Making your callers feel welcome
How to answer a telephone call professionally
Identifying your customer
Browser: Internet Explorer, Firefox, Google Chrome, or Safari - JavaScript must be enabled. A computer with speakers or headphones is required (video course contains audio). Mobile Devices are Supported (Android, iOS, Windows)
English
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In this 10 minute video module, you will learn how to answer a telephone call professionally. We explain the standards for call greetings and key components of how to welcome callers in a professional manner including how to identify your customer properly.