Telephone Etiquette Learning Pathway
Finish in
60 mins!
Employees
only
of Completion
Friendly
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What you'll learn
Skills covered in this course
Description
Table of Contents
During this 60 minute course made up of 10 minute video modules and workbooks we will cover the following topics:
Answering the Telephone
Award winning telephone techniques part 1
Award winning telephone techniques part 2
Telephone Call Control
Communication Skills
Outbound Calling
System Requirements
Internet connection
Author
LearningPlanet helps build the confidence and skills of your staff members as it provides on-going training refresher skills and knowledge available anytime, anywhere.
In today’s busy environment people want knowledge when they need it rather than waiting for a set training course date.
Staff members often need to know how to do something straight away. They have an angry customer, conflict situation or need a refresher on a key skill instantly. LearningPlanet® allows them to do that.
Our courses are designed to be short sharp and to the point removing all the usual waffle and padding other courses offer. You will receive a workbook to personalise the learning to your individual business environment and have a record of learning that you can refer back to. Upon completion of each course you will also receive a LearningPLanet certificate of completion.
Telephone Etiquette Learning Pathway
