This course is designed to help you understand the ISO 9001 standard and its relevance to your role within local government. ISO 9001 is a part of the ISO 9000 family of standards, which are related to quality management systems and are designed to help organizations ensure they meet the needs of customers and other stakeholders. It is the only standard in the family that can be certified to and it applies to any organization, regardless of size or industry. The latest version, ISO 9001:2015, places a strong emphasis on risk-based thinking and the context of the organization.