Created by TÜV SÜD Akademie
Category Business > Management
Customer Requirements
7 Principles of Quality Management
Process-oriented Approach
Weighing of Risks and Opportunities
You know what impact your work has on quality.
You know the basic concepts of quality management.
You can familiarize yourself with the standard at any time and from anywhere.
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How do you experience quality as a customer and what can you transfer to the expectations of customers?
It discribes as well the core concepts of quality management such as risk-based thinking, the PDCA cycle and the process approach. Some video clips facilitate vivid learning.