Description

This course focuses on conflict resolution, specifically addressing the management of anger and handling challenging individuals.

What you'll learn

Identifying Difficult People

The Impact of Anger on Conflict

Effective Communication Techniques

Active Listening Skills

Empathy and Understanding

Strategies for De-escalation

Languages

English

Skills you'll gain

conflict anger communication empathy Difficult People elearning

Details to know

Certificate

Bookmark

Price per license

£15.00

No. of licenses

Total

£15.00

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Conflict Resolution Dealing with Anger and Difficult People Course

Conflict Resolution Dealing with Anger and Difficult People Course

Description

What you'll learn

Languages

Skills you'll gain

Details to know

Conflict Resolution Dealing with Anger and Difficult People Course