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Managing Conflict Skills Pathway

Managing Conflict Skills Pathway

Prime 5.0

Created by   LearningPlanet Limited

Category   Business   >   Soft Skills

Duration 80 minutes
Audience Employees

Description

Most people will encounter situations of conflict in their roles and lives. Conflict is an essential part of progress and sometimes can seem quite daunting to handle. This Managing Conflict Skills Pathway will give you the skills and knowledge to effectively handle conflict situations, boosting your confidence and effectiveness in resolving issues that may arise.

What you'll learn

Conflict management is a great skill to develop. It’s not always easy to manage situations that arise, so knowing some key skills and having some options available to you can really help. Use this pathway to develop core skills in conflict handling and managing situations where facilitation is required to resolve them.

Topics for this course include

:Managing Conflict, Negotiation Skills, Difficult Conversations, Being Assertive, Problem Solving, Communication Skills. There are also 2x1 minute video techniques to watch and apply: Disarming a Heated Conversation and Intent and Impact

Each topic includes a workbook that will help you apply the principles in your role and provide an action plan that you can work towards for each area.

Languages

English

Details to know

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LearningPlanet Limited

LearningPlanet helps build the confidence and skills of your staff members as it provides on-going training refresher skills and knowledge available anytime, anywhere.

In today’s busy environment people want knowledge when they need it rather than waiting for a set training course date.

Staff members often need to know how to do something straight away. They have an angry customer, conflict situation or need a refresher on a key skill instantly. LearningPlanet® allows them to do that.

Our courses are designed to be short sharp and to the point removing all the usual waffle and padding other courses offer.  You will receive a workbook to personalise the learning to your individual business environment and have a record of learning that you can refer back to.  Upon completion of each course you will also receive a LearningPLanet certificate of completion.

Price per license
$35.00
No. of licenses
Total
$35.00
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