Created by LearningPlanet Limited
Category Business > Soft Skills
Conflict management is a great skill to develop. It’s not always easy to manage situations that arise, so knowing some key skills and having some options available to you can really help. Use this pathway to develop core skills in conflict handling and managing situations where facilitation is required to resolve them.
Topics for this course include
:Managing Conflict, Negotiation Skills, Difficult Conversations, Being Assertive, Problem Solving, Communication Skills. There are also 2x1 minute video techniques to watch and apply: Disarming a Heated Conversation and Intent and Impact
Each topic includes a workbook that will help you apply the principles in your role and provide an action plan that you can work towards for each area.
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