Description

This course focuses on providing insights and skills for effectively navigating challenging situations and managing difficult customers. It emphasizes assertiveness techniques as a key strategy for achieving success in such scenarios.

What you'll learn

Understanding Difficult Situations

Identifying Challenging Customers

The Importance of Assertiveness

Effective Communication Strategies

De-escalation Techniques

Handling Criticism Constructively

Languages

English

Skills you'll gain

customers assertiveness listening Challenges elearning

Details to know

Certificate

Bookmark

Price per license

£15.00

No. of licenses

Total

£15.00

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Managing Difficult Situations and Challenging Customers Assertiveness Techniques for Success Course

Managing Difficult Situations and Challenging Customers Assertiveness Techniques for Success Course

Description

What you'll learn

Languages

Skills you'll gain

Details to know

Managing Difficult Situations and Challenging Customers Assertiveness Techniques for Success Course