Duration 40 minutes

Audience Employees

Overview
Included Modules

Description

This course focuses on Conflict Resolution, providing essential tools and techniques to effectively manage and resolve conflicts, especially in dealing with anger and difficult individuals in personal and professional settings.

What you'll learn

Communication Skills for Conflict Resolution

Active Listening Techniques

Setting Boundaries

Problem-Solving Strategies

De-escalation Techniques

Negotiation and Compromise

Languages

English

Skills you'll gain

conflict anger resolution listening Negotiation elearning

Details to know

Certificate

Bookmark

Price per license

£15.00

No. of licenses

Total

£15.00

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Conflict Resolution Anger and Difficult People Course

Overview

Included Modules

Description

What you'll learn

Languages

Skills you'll gain

Details to know