Description
This course focuses on conflict resolution, specifically addressing the management of anger and handling challenging individuals.
What you'll learn
Identifying Difficult People
The Impact of Anger on Conflict
Effective Communication Techniques
Empathy and Understanding
Strategies for De-escalation
Open eLMS
Open eLMS offers engaging eLearning programs in HR Compliance, Workplace Safety, and Professional Development. Their catalog includes training in leadership, customer service, and regulatory compliance designed for modern organizations. With a focus on usability and interactive design, Open eLMS courses make learning intuitive and impactful. Companies rely on their content to improve employee performance while meeting compliance standards. Open eLMS bridges compliance, soft skills, and management training in one accessible library.