Listening is a response, a decision, and a skill. Understanding how different approaches impact your ability to connect is key to interpersonal relationships in and out of the workplace. In this self-directed course, you’ll learn what listening with empathy means, why it’s important, what gets in the way of it, and how to listen with more empathy—all through concise content and beautiful illustrations.
The Importance of Listening with Empathy
Obstacles to Listening
Becoming a More Empathic Listener
Encouraging the Other Person to Talk
Additional Listening Considerations
Listening Tips and Ideas
Summary
Understand what it means to listen with empathy
Know the impact of listening with empathy
Why listening matters
Apply listening skills
HTML5 course windows: Internet Explorer 11, Microsoft Edge (latest version), Google Chrome (latest version), Firefox (latest version)Mac: Safari (latest version), Google Chrome (latest version), Firefox (latest version)Mobile: Safari in Apple iOS 10 or later, Google Chrome in Apple iOS 10 or later, Google Chrome in Android OS 4.4 or later
English
Or
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Listening is a response, a decision, and a skill. Understanding how different approaches impact your ability to connect is key to interpersonal relationships in and out of the workplace. In this self-directed course, you’ll learn what listening with empathy means, why it’s important, what gets in the way of it, and how to listen with more empathy—all through concise content and beautiful illustrations.