Created by Dan Strongin, ASQ CMQ/OE
Category Business > Soft Skills
English
First listen, to find out what the real issue is. What good is it to answer if you don't know what the question is? Good active listening skills are essential to team productivity and leadership, and at the heart of every successful organization, are great listening skills. You will learn them here.
Examples of very poor listening skills, some of which may be all too familiar.
Using reflective responses to help the person fully express what the real issue is, and you to know what to respond to.
After you learn what the real question is, you can answer it.
Exercizes because reading alone won't help you learn the skill, You need to Practice, Practice, Practice and have trouble doing it until you have done it enough it is second nature. You will need to convice at least two people to help you do this. If not, send me an email and we'll try and arrange a hook up with other students like you, to create teams for practice on line, with webcams.
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Introduction to better business communication through Active Listening and Reflective Response.