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Online Courses > Business > Soft Skills > How to Listen Actively

How to Listen Actively

5.0
$12.00

Created by   Dan Strongin, ASQ CMQ/OE

Category   Business   >   Soft Skills

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Duration 60 minutes
Audience Employees

Description

The Problem: 

Feeling tired, stressed, powerless, annoyed, resentful or angry at work? Chances are not quite perfect communication has something to do with it. Poor communication in organizations is like a vampire that sucks out resources,  leaving behind:

  • too many mistakes
  • too much misunderstanding, 
  • infighting an open resentment, 
  • back-stabbing, 
  • micromanagement
  • fear
  • turnover and losses.
The Solution:

This course, How to Listen Actively, one of our Business Communication Skills series, will help you learn everything you need to know for better listening, the first step in good communication, the secret to great leadership, includes how to listen, reflect andrespond. Re-energizing communication leads to:

  • better use of resources
  • lower costs
  • better quality results
  • more collaboration less infighting and power games,
  • less mistakes
  • less turnover
  • happier co-workers and customers
  • more profit
Delivered through attractive, lively online video, rich documents, and carefully constructed exercises. You must take this course if you care about being more effective as a co-worker, Leader, and/or a human being.

Languages

English

Skills you'll gain

communication leadership managing listening Active Listening listening skills startup entrepreneurial problem solving sole proprietor business starting a business small business Management

How to Listen Actively

How to Listen Actively, Introduction
How to Listen Actively, Introduction

Introduction to better business communication through Active Listening and Reflective Response.
First, Listen Actively
First, Listen Actively

First listen, to find out what the real issue is. What good is it to answer if you don't know what the question is? Good active listening skills are essential to team productivity and leadership, and at the heart of every successful organization, are great listening skills. You will learn them here.
How NOT to Listen
How NOT to Listen

Examples of very poor listening skills, some of which may be all too familiar.
How to Reflect to Uncover the Real Question
How to Reflect to Uncover the Real Question

Using reflective responses to help the person fully express what the real issue is, and you to know what to respond to.
Directive Reponse
Directive Reponse

After you learn what the real question is, you can answer it.
Active Listening Exercizes
Active Listening Exercizes

Exercizes because reading alone won't help you learn the skill, You need to Practice, Practice, Practice and have trouble doing it until you have done it enough it is second nature. You will need to convice at least two people to help you do this. If not, send me an email and we'll try and arrange a hook up with other students like you, to create teams for practice on line, with webcams.
Final Exam: Active Listening
Final Exam: Active Listening

Attachments:

Active Listening, Reflective Response Checklist  (890 KB) A checklist from the exercises with each of the active listening skills.

Dan Strongin, ASQ CMQ/OE

Who is Dan Strongin, ASQ CMQ/OE?

Marketing, Strategy, and Innovation Specialist for State Marketing Boards and Private Companies, 5 Star Chef, Supermarket Executive, certified by the American Society for Quality as a Manager of Quality and Organizational Excellence, founding member of the Deming Collaboration, author of "REAL" and "RECIPE FREE: The Craft Behind The Art of Cooking: on Working." and creator of online courses, workgroups and information products, he helps people transform their business into a healthy, well run company: a team of well-trained willing workers driven by pride and joy in work, with more and more loyal customers, higher sales and long-term magical profits.

"I do not pretend to be 'the expert' in your business, you are, but I can help with the tools you need to understand and manage better." Dan

Standing on the shoulders of a Management Philosophy that drives some of the most amazing companies in the world, he is effective, a great listener with incredible depth of experience, and is fun. But don't take our word for it, visit his Testimonials page and see what others say about him.

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