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Knowledge Management: Knowledge Sharing Skills Everyone Can Master
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Knowledge Management: Knowledge Sharing Skills Everyone Can Master

Author: Klever

Category: Online Business Training > Customer Service

Knowledge Sharing 101: How to get 35-50% more out of your support team with the people and technology you already have. Following the application of the information and techniques in this class across your team will also enable you to shorten by up to 70% the time it takes to get new members of t...

Keywords: productivity, knowledge, knowledge sharing, knowledge management, Information, information sharing, information exchange, info, exchange, Scale, Know, smart, clever, Klever, Competency, time to competency,

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Table of Contents:

The course components:
What is the problem?
Why should we share more?
3 short case studies
What to do in easy steps
Practice
Comprehension check
Wrap up

Comments:

11 0 5 2
Mike Hales Mike Hales said:

Well structured but a little too lightweight – not what I was expecting

posted over 2 years ago
Thomas Hansson Thomas Hansson said:

Good course in an important subject.

posted almost 4 years ago
Hardware and Software Requirements:

This course works well with Internet Explorer (v 8 - higher), Firefox, and Google Chrome. Please make sure you have Adobe Flash Player installed and that you are running the latest version of Flash Player, go to http://www.adobe.com/software/flash/about to check your version or get Flash http://www.adobe.com/go/getflash. We highly recommend at least 2-3 Mbps connection speed.