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High-Impact Business Planning Course

Your business plan should help you achieve self-sustainability not hinder it! Too many business planning tools build a big bulky plan which does little to help you organize the day-to-day operational actions to meet your annual business goal and objectives. The key to good business planning is something that simplifies turning your VISION into ACTION!!! High Impact Business Planning helps you focus everything into a 3 page plan with a 1 page budget. Could you use that? Quarterly action plans help you delegate responsibility to the right people and create accountability in achieving objectives and ultimately your goal!! High Impact Business Planning is designed to get your vision out of your head and down on paper in a simple and concise way so you can communicate more, faster. High Impact Business Planning streamlines delegation so you get more people taking action on the right objectives, and achieve your goals quicker.

Visited 3,409 times

High-Impact Business Planning Course

Your business plan should help you achieve self-sustainability not hinder it! Too many business planning tools build a big bulky plan which does little to help you organize the day-to-day operational actions to meet your annual business goal and objectives. The key to good business planning is something that simplifies turning your VISION into ACTION!!! High Impact Business Planning helps you focus everything into a 3 page plan with a 1 page budget. Could you use that? Quarterly action plans help you delegate responsibility to the right people and create accountability in achieving objectives and ultimately your goal!! High Impact Business Planning is designed to get your vision out of your head and down on paper in a simple and concise way so you can communicate more, faster. High Impact Business Planning streamlines delegation so you get more people taking action on the right objectives, and achieve your goals quicker.

Visited 3,409 times

Maintaining A Positive Attitude Course

This course will take approximately 19 minutes to complete. The main objective of this online training course is to suggest ways representatives can maintain a positive attitude to improve the customer experience. At the end of this training session trainees will be able to recognize the value of a positive attitude, understand how to maintain a positive attitude, cooperate with co-workers to create positive experiences for customers, and demonstrate a positive attitude every day on the job.

Visited 2,271 times

How to Achieve Your Goals

Goal Attainment Skills are one of the best life skills we can have, and this FREE, dynamic, interactive eLearning module is more like a short personal tutorial than your typical eLearning module! This eLearning module will give an overview of the psychology of goal attainment, touch on the process of change and highlight some key steps from the 10 Goal Success Steps. Even thought this is a FREE resource, the completion of the activities culminates in your very own, mini personalized Goal Attainment Plan that you can print out at the completion of the course! If, after completing this module, you wish to purchase the complete module, direct links are provided in the resource section. If achieving a specific goal could make you money, or save you money, the Return on Investment of completing the full module could be HUGE! With a sales training career that has spanned over 15 years, Rosey Conway specializes in teaching managers, trainers, coaches, sales people and peers the "know-how" of goal setting. Now, this valuable knowledge can be right at your fingertips too.

Visited 2,096 times

Income Statement Secrets Revealed

Income Statement Secrets Revealed is an online training course designed to revolutionize the way you look at data. With this training course, you’ll learn to avoid the pain of trying to decipher columns and rows packed with data. Wasting resources on things that appear to be worthwhile, you lose double: wasted resources, and the work you could have done instead. This online training course is fun, if such a thing can be said about financial data, and easy to grasp.   Following are the modules that will be covered in this training course: Who, What, Why Introduction Module Two: Financial Statement Primer, Short and Sweet! What is this Report Trying to Tell Me? Flawed Averages and Percents The Foible of Limited Comparisons Ruth, Mantle, Maris, Bonds or Aaron? How to Go Beyond the Rear View Mirror

Visited 2,100 times

How to Negotiate Salary: The Negotiation Mindset

Learn how to get paid what you are worth by adopting a salary negotiation mindset. Negotiating your salary when going for a new job or a raise is a critical skill to make sure you get paid what you deserve, yet it is a topic that makes most everyone anxious. Before you can master salary negotiation tips and tricks, you first have to be in the right mindset. Using an easy-to-follow storytelling approach -- along with case studies, statistics, and the right amount of humor -- this course will change the way you look at negotiation. In this course you will see: Two crucial goals for any negotiation Case studies of negotiations gone wrong The new reality for a post-recession economy What family, friends, and your boss WON'T tell you about negotiation Negotiation statistics and facts The HR perspective The light switch moment of negotiation success Ready for the next step? Also see: How to Negotiate Salary: Negotiating a Raise or Promotion

Visited 1,831 times
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Planning for Success: How to Develop a Prioritized Plan to Improve the Performance of your Organization, Division or Department

Planning is the process by which an organization visualizes its future, defines strategic goals and develops plans to achieve their vision. However, developing a plan does not have to be a major event requiring an off-site retreat, consultants and breakout sessions. Using our proven planning methodology as a guide, this course outlines a simple process that will help you develop an effective multi-year plan for your company, division or department. In addition, this course contains bonus content to apply the concepts taught in this course to your organization. This content includes: A sample case study that we use as an example to illustrate the planning process A step by step guide and easy to use Planning Templates that can be used to develop a plan for your organization. This course is for executives, director, managers and project managers and takes approximately one hour to complete.

Visited 193 times

Million Dollar Butterflies: Children in Business

Million Dollar Butterflies (MDB) is an educational program teaching kids business, money, and entrepreneurship! Through our school-ready curriculum, we transform how kids view business and money! And we help them start their own businesses and help them grow. This course includes 1 module that produces a REAL business plan! Students walk away with a completed business concept and business plan! The module includes framework, marketing, financial, sales, and launch strategy!

Visited 171 times

Cost Reduction Opportunities (across Value Chain) (Course)

This is a 24-slide PowerPoint. This document details cost reduction opportunities across the Value Chain (as defined by strategist Michael Porter). Cost reduction initiatives are categorized in the areas of *Enterprise-wide Opportunities (includes Share Services, Outsourcing, Product Innovation ideas) *Asset Management Opportunities *Function Specific Opportunities (includes IT/MIS, Finance & Accounting, HR, Procurement/Sourcing, Product Development, Logistics & Fulfillment, Sales & Marketing, Operations, Services) Over 45 cost reduction initiatives identified. For each initiative, specific examples are provided, along with projected potential savings.

Visited 169 times

Five Stages of Growth Strategy (Course)

This is a 25-slide PowerPoint. This document introduces a framework for entrepreneurs to use when building and navigating their business from a nascent, startup state to an enterprise with a global footprint. This framework is based on the fact that all businesses experience common problems that arise at similar stages in their development. Familiarity with the Five Stages of Business Growth allows the business owner and business consultant to develop invaluable insights, including: Knowing what to focus on at what stage Appropriate management style at each stage Anticipation of key challenges at various points Critical success factors through the company's progression Involvement of owner at various stages Evaluation of impact from governmental regulations and policies This presentation also includes case examples.

Visited 88 times

Business Case Development Framework (Course)

This is a 32-slide PowerPoint presentation with an accompanying Excel business case model. The Business Case is an instrumental tool in both justifying a project (requiring a capital budgeting decision), as well as measuring the project's success. The Business Case model typically takes the form of an Excel spreadsheet and quantifies the financial components of the project, projecting key metrics for making any important business decision: e.g. Net Present Value (NPV), Return on Investment (ROI), Payback Period, Cost of Investment. If a project has been justified by the Business Case (both financially and non-financially) and receives the go-ahead from executives, the Business Case model is then continuously maintained and adjusted to track the project's progress against the initial financial projections and assumptions. This model then becomes a working document used during the project management process. This toolkit will detail the process of creating a robust Business Case. It also includes a working sample Business Case model (in Microsoft Excel).

Visited 103 times

Effective Staff Suggestion System (Kaizen Teian) (Course)

This is a 210-slide PowerPoint. BENEFITS OF DOCUMENT Implement a strategy and mechanism to generate a constant flow of ideas. Simplify the evaluation system to speed up the suggestions feedback process. Learn effective approaches to develop creativity and improve participation rates. DOCUMENT DESCRIPTION A staff suggestion system is a formalized mechanism which encourages employees to contribute constructive ideas for improving the organization in which they work. The overall aim is to gather, analyze and implement ideas in order to create results that have a positive impact on the business and/or deliver new value to customers. An effective staff suggestion system improves one's own work and the working environment, creates ownership and trust, builds teamwork, improves profitability and last but not least, enhances communication between employees and management. With this presentation, you will learn how to put in place a lean and effective employee suggestion system that generates a constant flow of good quality ideas.  LEARNING OBJECTIVES 1. Understand the key elements of a suggestion system 2. Define how to plan and launch an effective suggestion system 3. Describe how to set up a strategy and mechanism to generate ideas, capture quality ideas, evaluate ideas and sustain a constant flow of ideas 4. Explain how to develop employees to identify opportunities for improvement and write good quality ideas 5. Define success factors for sustaining a suggestion system CONTENTS 1. Introduction to Kaizen 2. Introduction & Basic Concepts of a Suggestion System 3. Scope of Suggestions 4. Goals of a Suggestion System 5. Planning & Launching a Suggestion System 6. Roles & Responsibilities 7. The Suggestions Process 8. Evaluation & Award Systems 9. Examples of Effective Procedures 10. Techniques for Developing Creativity 11. Examples of Ideas for Improvement 12. Points for Improvement 13. Ways to Develop "Kaizen Eyes" 14. How to Sustain a Suggestion System

Visited 117 times

A Comprehensive Guide to Digital Transformation (Course)

This is a 111-slide PowerPoint. This 110+ slide deck is not intended to provide you with the "be all and end all" about Digital Transformation. It has been created from an amount of research into the subject to provide you with the latest thinking from numerous "key players" in the Digital Transformation space. The information should be used for reference purposes because every organisation and situation is different. The slides sections are as follows: What is Digital Transformation? What drives Digital Transformation? What are the benefits of Digital Transformation? What Industry Sectors are impacted? What Digital Technologies are there? What are the components of a Digital Business? How do you start your Digital Transformation journey? What hurdles are there to Digital Transformation? Who should lead Digital Transformation? Is it all about Customer Experience? How do you assess Digital Readiness? What Digital Transformation Frameworks are there? What do you need to Change? Who needs to be involved? How do you manage your talent? Examples of successful Digital Transformation. Hopefully the slides will enhance your understanding of what is currently a very ?hot topic? but you need to reflect on the information provided and use it to align with your own research and understanding to make best use of the information.

Visited 142 times

Value Chain Analysis (Course)

This is a 16-slide PowerPoint. Developed by Michael Porter, Value Chain Analysis is business management framework used to analyze the processes and key activities performed by a business or industry. This framework illustrates where value is created within an industry or company.

Visited 66 times

Total Quality Management (TQM) (Course)

This is a 144-slide PowerPoint. Total Quality Management (TQM) is a holistic approach to long-term success that views continuous improvement in all aspects of an organization as a process and not as a short-term goal. It aims to radically transform the organization through progressive changes in the attitudes, practices, systems and structures. By teaching this presentation, employees will understand the importance of making a personal commitment to quality, focus on satisfying both internal and external customer requirements, and working as a team to improve quality.  This training presentation includes quality philosophies from key quality leaders such as W. E. Deming, J. M. Juran and Philip Crosby, and provides a summary of process management, steps for TQM implementation, key tools and techniques for total quality as well as the key business excellence and quality management models. CONTENTS: 1. Introduction to TQM  2. Customer Focus 3. Employee Involvement & Empowerment 4. Process Management 5. Business Excellence & Quality Management Models 6. Total Quality Leadership 7. Implementing TQM 8. Tools & Techniques for Total Quality 9. Summary  

Visited 85 times

Total Productive Maintenance (TPM) (Course)

This is a 230-slide PowerPoint. BENEFITS OF DOCUMENT Comprehensive training guide on TPM implementation. Learn how to apply the TPM tools effectively. Learn how to kick-start TPM deployment with Autonomous Maintenance, Planned Maintenance, Focused Improvement and Education & Training activities to improve equipment reliability. DOCUMENT DESCRIPTION As a company-wide initiative, Total Productive Maintenance (TPM) maximizes the effectiveness of equipment. The TPM program significantly increases labor and capital productivity while, at the same time, increases employee morale and job satisfaction. TPM brings maintenance into focus as a necessary and vitally important part of the business. Targeted at all levels of the organization, TPM and its 8 Pillars provide the necessary supporting process and tools to achieve zero defects, zero breakdowns and zero accidents. Developed by our JIPM-certified TPM consultant, this presentation combines the TPM tools, 5S, OEE (Overall Equipment Effectiveness) and 8 pillars into a highly detailed training tool. This PowerPoint includes a step-by-step implementation process of TPM. LEARNING OBJECTIVES: 1. Understand the concept and management philosophy of TPM as a foundation for Lean Transformation 2. Learn the 8 pillars of TPM activities, TPM implementation strategy, roadmap and step-by-step approach 3. Learn the TPM tools and be able to identify and eliminate loss through TPM implementation 4. Learn how to kick-start TPM deployment with Autonomous Maintenance, Planned Maintenance, Focused Improvement and Education & Training activities to improve equipment reliability 5. Understand the roles of a TPM implementation organization and the critical success factors CONTENTS: 1. Overview of TPM 2. TPM Foundations: 5S & Visual Management 3. TPM Tools 4. Equipment Loss & Overall Equipment Effectiveness (OEE) 5. Eight Pillars of TPM 6. TPM Implementation Related training presentations that you may be interested: 1. Overall Equipment Effectiveness (OEE) 2. Autonomous Maintenance 3. TPM Team Guide: How to Start & Sustain TPM Team Activities 3. TPM Self-assessment Guide & Tool

Visited 65 times

Success Is System, Failure Is Component (Course)

This is a 147-slide PowerPoint. This training course provides a fresh and novel perspective into the realm of strategic planning. Basically, it redefines the success formula for Strategic Planning. Main objective is to pursue success and avoid failure more systematically. Success and failure are demystified with this training course. One of many examples addressed is the statistical fact in the USA and Europe that some 45% of SME start-up businesses fail after three years of launch. This training material looks at the cited causes of failure of SMEs and explains this phenomenon, and presents the remedy formula. Presentation incorporates multiple novel templates and matrices. It deals with organizational success, including SMEs, but also success and failure of of individuals. Training course can be used as a TEMPLATE INTRODUCTION to any business and management training, including strategic planning and management, business plan, market research, marketing strategy, balanced scorecard, blue ocean marketing, business model, innovation, how to be successful etc. Success Appraisal CHECKLISTS are incorporated in the final section for immediate checking, for the purpose of identifying the elements that are missing in your current success combination. Separate checklists are provided for businesses and for individuals.  This success system was developed by Dr. Stephen M. Sweid, a business consultant, researcher and trainer with over 20 years consulting experience on the international scene: Europe, USA, Middle East and Far East.  >>> This material can be also delivered as in-house training course or workshop by the same consultant / trainer.  TABLE OF CONTENTS: MAIN TITLES OF SLIDES 1st Principle of Success: Coupling 2nd Principle of Success: Combination Working System Model Organizational Success Components Personal Success Components Risk Matrix: How to push your limits Recap: Steps To Take To Succeed Proofs of Systemic Approach Innovation System Innovation Supreme The Many Reasons for Failure of SME businesses Example: Success Criteria for Small Projects New Definition of Luck Success: System Level Failure: Component Level Recap of Success and Failure How to Avoid Failure Success Appraisal Checklists About Consultant & Trainer

Visited 111 times

Strategy Development Methodology (Course)

This is a 35-slide PowerPoint. This presentation is a detailed guide to Strategy Development, covering strategy concepts from military strategists (eg. Sun Tzu's Art of War) to modern day strategy development thought leaders (Mintzberg and Bower). Breaks down a 3-phase approach to Strategy Development, including hierarchical challenges, activities, and deliverables. This document is divided into 5 sections: * Strategy Overview (3 slides) * Lessons from Military Strategists (4 slides) * Strategy Development Fundamentals (7 slides) * Elements of Strategy Development (8 slides) * Strategy Development Approach (11 slides)

Visited 49 times

Strategy Development Fundamentals (Course)

This is a 26-slide PowerPoint. A strategy is the integrated array of distinctive choices made by a company to develop and sustain a winning proposition in the market place (value, difference, position, effectiveness). This presentation proposes a practical definition of strategy development. It also identifies critical success factors and guiding principles for effective strategy development. This deck shows how strategy development relies on a systematic logical flow (insights/options/response) that seeks answer 3 fundamental questions: 1. What are the opportunities offered by the market and how well positioned is the company to capture them? 2. What are the company's options to shape or adapt to the market conditions to its best advantage? 3. What select few priorities will the company need to focus on and how in order to win? This deck also introduces the 4 key outcomes of strategy development: * A robust and creative strategy that clearly identifies the select priorities to drive success. * Organizational understanding, momentum, and enthusiasm. * Strategic actions embedded in day-to-day business. * Reinforced capability to adapt and evolve as market and industry develop.

Visited 49 times

Strategic Analysis Framework (Course)

This is a 28-slide PowerPoint. This document outlines a 3-phase framework for conducting robust Strategic Analysis, based on a paper published by A. E. Boardman and A. R. Vining. The framework describes the major elements of a strategic analysis, and consists of a logically-sequenced, coherent skeleton of a comprehensive strategic analysis. The phases are: 1. Current Situational Analysis 2. Analysis Assessment 3. Solution Analysis Concepts and supporting frameworks discussed include Impact Matrix, Political Strategy, Solution Analysis, Life Cycle Portfolio Matrix, GE Matrix, Portfolio Matrix, Performance Assessment Tool, and PEST Analysis.  

Visited 41 times

Stakeholder Analysis & Management (Course)

A document providing the key steps for conducting Stakeholder Analysis and Management to support Change Communication and Engagement activity. The document structure includes What is Stakeholder Management, Benefits of Stakeholder Management, the fours Stages of Stakeholder Management (Identify, Define, Engage and Plan) and the key to Stakeholder Management.  

Visited 83 times

Six Sigma Overview (Course)

In today's competitive environment, organizations must delight their customers and relentlessly look for new ways to exceed their expectations. To accomplish this, Six Sigma Quality has to become a part of an organization's culture. Six Sigma provides a rigorous and structured approach to help organizations improve their performance in meeting their customers' requirements.  Developed by a certified Six Sigma Black Belt, this training presentation introduces you to the Six Sigma philosophy, methodology and tools and the infrastructure for successful Six Sigma deployment without delving too much into statistics. It includes applications of Six Sigma in manufacturing, process and service industries, step-by-step DMAIC (Define-Measure-Analyse-Improve-Control) improvement approach, phase description and deliverables, and roles of the Leadership team, Champion, Process Owner, Black Belt and Green Belt. LEARNING OBJECTIVES 1. Explain how Six Sigma improves business performance  2. Describe the Six Sigma philosophy and approach to continuous improvement  3. Define process variability  4. Describe the DMAIC improvement methodology  5. Recognize which Six Sigma tools to use for a particular problem  6. Identify Six Sigma roles and responsibilities, project selection and project management to realize the benefits  CONTENTS 1. Overview of Six Sigma 2. Key Concepts of Six Sigma 3. Applications of Six Sigma in Industries 4. Six Sigma DMAIC Methodology 5. Six Sigma Toolkit 6. Organizing for Six Sigma 7. Project Selection and Management 8. Critical Success Factors  

Visited 129 times

Scenario Planning (Course)

This is a 23-slide PowerPoint. Scenario Planning, also called Scenario Thinking or Scenario Analysis, is a method used in the strategic planning process to help businesses make flexible long-term plans. This document describes a 9-phase process for Scenario Planning, and shows how to apply this process to a workshop environment. Many organizations conduct off-site Scenario Planning Workshops as part their annual strategy development process.

Visited 72 times

SWOT Analysis (Course)

This is a 10-slide PowerPoint. SWOT analysis is a strategic planning framework used to evaluate the Strengths, Weaknesses, Opportunities, and Threats involved in a business or business initiative. This document includes instructional and template slides.  

Visited 145 times

Research for Breakthrough Strategy: The Quest (Course)

This is a 225-page PDF. BENEFITS  1 - Discover the LEADING EDGE research for strategy 2 - LIFT your strategy to much higher and more sophisticated levels with this research 3 - SAVE a lot in preparation time for research and strategy formulation. 4 - You and your team will get into the right MINDSET for this type of research 5 - SAVE a lot of time in the actual implementation of the needed research 6 - Loaded with NOVEL but tried approaches, hence maximum competitive advantage 7 - You will have optimum COORDINATION between the research and formulation processes. Research for breakthrough strategy features a much broader scope of market intelligence / data collection activities and approaches as compared to standard strategy market research. It is a journey and adventure; it takes you to another world. This product presents leading edge research for strategy, with emphasis on the close linkage between research and strategy formulation and implementation. Strategy is mainly about the why, the root causes, so is this research. It is geared towards achieving breakthrough transformation and quantum leap, revolving around creative thinking, innovation and resonating with the future environment.  It is a comprehensive and practical guide covering purpose, scope, methodology and even mindset of research for breakthrough strategy. It compiles in an integrated manner and in one place the key factors that can produce great strategic research.  Furthermore, it contains a number of new approaches, insights and notions for research work leading to breakthrough strategies, and which were tested and refined by the Business and management consultant and researcher Dr. Stephen Sweid. Ample graphics and metaphors have been incorporated for clarity, retaining, inspiration and enjoyment. This guide has been designed to be equally beneficial to Corporate organizations, profit or non profit, and SMEs, including startups. It is also equally applicable to localized markets and global dimension. This research guide can serve as a training course or a refresher intro seminar for all managers involved in strategy formulation, this prior to the takeoff of the strategy formulation exercise. Purpose is to get a feel for the broad scope and sophistication of research needed, and the strong linkage of research with strategy, and to set some guidelines and standards for the selection of researchers, and to get inspired for the achievement of a successful quantum leap change or startup. It can be also used as a step by step orientation manual for the researchers involved in the new project and strategy formulation. This strategy research guide complements other products of same consultant on Flevy. This strategy focused research product was developed by Dr. Stephen M. Sweid, a business consultant, researcher and trainer with over 20 years consulting experience on the international scene: Europe, USA, Middle East and Far East, covering a wide spectrum of industries, including hi-tech. Consultant specializes in quantum leap strategy and innovation. >>> This material can be also delivered as in-house training course or workshop by the same consultant / trainer.  TABLE OF CONTENTS About this research guide and how to use it The difference between breakthrough and standard strategic research:  The wide scope of research activities for breakthrough strategy Multiple illustrative examples of the broader scope of this type of research Purpose and benefit of strategy research  Multiple illustrative examples of the benefits of this type of research Why do your chances grow exponentially with your research thrust? Mindset for breakthrough strategy research Characteristics of researchers needed for strategy research  Confidentiality issues in strategic research Research ethics  Potential big problems in strategy research Methodology of breakthrough strategy research  Research implementation plan is essential Some indications of timeline of research for formulation of breakthrough strategy Cost of strategy research Who performs the strategy research work? Branching of the big questions with examples Basic market information needed for a new small startup  Tabulating questions and sources, and the reverse Useful sources of strategic market intelligence Finding sources of sources of information Treasure trove of info: there is always one for each topic and industry! Parallel (holistic) research How iterative convergence works and its purpose? Indirect research: indicators research Testing your idea in the real world Consulting with industry experts is essential Forecasting research International dimension and research Face to face, and telephone interviews and questionnaires Email inquiries can be most effective means of strategy research Common problems in research Summary: criteria for successful strategy research in the market  Important: when do you know you have researched enough? Regular writing, and writing and presentation of final research report

Visited 96 times

Reducing the Cost of Quality (Course)

This is a 123-slide PowerPoint. BENEFITS OF DOCUMENT Reduce costs and save money with the COQ approach to quality improvement. Learn how to identify items related to the Cost of Non-Conformance (CONC) and the Cost of Conformance (COC). DOCUMENT DESCRIPTION As a key factor of competitiveness, you must manage cost all the time, not only in times of economic downturn. Reducing the Cost Of Quality (COQ) program helps achieve this. This training fits well into any improvement initiative, including TQM and Lean management. The COQ methodology instills a practical approach to quantifying the financial impact of the Cost Of Non-Conformance (CONC) and the Cost Of Conformance (COC).  By teaching this presentation, you can improve the company culture and improve the bottom line. This presentation changes employees problem solving focus from quick fix solutions to preventing issues before they occur. This course teaches the skills to prioritize quality improvement opportunities based on the expected financial return.  CONTENTS: Introduction & Basic Concepts of COQ - Business case for quality - Impact of quality improvement program - Link between quality costing and profits - Why are quality costs important? - Why measure COQ? - What is COQ? - COQ iceberg model - COQ versus Lean & Six Sigma - Goal of COQ system - Preparation - Four phases of a COQ system Phase 1: Identifying COQ Items - PAF model - Prevention costs - Appraisal costs - Failure costs - Internal failure costs - External failure costs - Eight types of waste - CONC checklists - Guidelines for identifying COQ items Phase 2: Collecting COQ Data - Matching accounts with CONC items - Quality costing - COQ Data source - Example calculations of Failure cost, Appraisal cost and Prevention cost - COQ scorecard and indices - Process flow for COQ reporting - Collecting and reporting COQ data - Role of Finance  - Role of line managers/supervisors - Practical guidelines Phase 3: Analyzing COQ Data - Selecting quality cost bases - Trends analysis - Pareto analysis - Variance analysis - SMART criteria - Set targets for improvement - Case study Phase 4: Reducing COQ & Improving Quality - Reduce COQ through quality improvement programs - Tools and techniques  - System for quality is prevention - Some results from industries - Sustaining COQ  

Visited 96 times