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Created by LearningPlanet Limited
Category Business > Customer Service
In part two of this course there are five criteria focused on in this module that will help give you a leading edge in telephone skills.
This is particularly useful if you are in a contact center. Areas covered in both parts of this course include: call greeting, professionalism, adding value to the customer, listening skills, questioning skills, attitude, call control, knowledge of product or service, call conclusion and any sales awareness opportunities.
In this 10 minute video module we will be covering the following areas:
Sales awareness
Call conclusion
Overall attitude
Professionalism
Adding value
Browser: Internet Explorer, Firefox, Google Chrome, or Safari - JavaScript must be enabled. A computer with speakers or headphones is required (video course contains audio). Mobile Devices are Supported (Android, iOS, Windows)
English
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In part two of this course there are five criteria focused on in this module that will help give you a leading edge in telephone skills.
This is particularly useful if you are in a contact center. Areas covered in both parts of this course include: call greeting, professionalism, adding value to the customer, listening skills, questioning skills, attitude, call control, knowledge of product or service, call conclusion and any sales awareness opportunities.