Description
One of the most common ways our customers interface with employees is through the telephone. Therefore, having an understanding of telephone etiquette will make a large difference to your customers and your profits. Your reputation for service depends on how well your staff handle incoming and outgoing calls. 87% of the message your customers receive on the telephone is through the tonality of the voice they hear. Only 13% of the message they hear are the words used.
Our “Telephone Etiquette” training helps your employees to develop and master the techniques that will enhance your company’s image.
Table of Contents
During this 60 minute course made up of 10 minute video modules and workbooks we will cover the following topics:
Answering the Telephone
Award winning telephone techniques part 1
Award winning telephone techniques part 2
Telephone Call Control
Communication Skills
Outbound Calling
What you'll learn
Professional telephone etiquette and customer handling skills
LearningPlanet Limited
LearningPlanet helps build the confidence and skills of your staff members as it provides on-going training refresher skills and knowledge available anytime, anywhere.
In today’s busy environment people want knowledge when they need it rather than waiting for a set training course date.
Staff members often need to know how to do something straight away. They have an angry customer, conflict situation or need a refresher on a key skill instantly. LearningPlanet® allows them to do that.
Our courses are designed to be short sharp and to the point removing all the usual waffle and padding other courses offer. You will receive a workbook to personalise the learning to your individual business environment and have a record of learning that you can refer back to. Upon completion of each course you will also receive a LearningPLanet certificate of completion.
