Description
Are you a customer service professional who wants to go one step further in setting better customer service standards? Are you a business owner seeking steps to improve how you interact with, and manage your customer base? Or, are you part of a sales team, intrigued by the interplay between customer service relations and increased sales? If this sounds like you, you are in the right place!
Customer service is at the heart of so many of our organisations and businesses, we must take the time to study and understand our customer base to inspire loyalty, increase business value and improve brand image. This course will teach you how to implement high customer service standards and manage your customer's expectations. It will give you the skills to set your employees a standard to aim for and give you the potential to make your organisation stand out amongst your competitors. This course explores the customer experience and studies the importance of individual customer service to help you improve your customer journey.
Ultimately this will amount to customer loyalty and increased revenue. We will consider real-life examples of successful companies and identify the unique services they offer to their customers. This course offers suggestions on how to incorporate new customer service techniques into your business based on proven success strategies. We will also discuss the importance of investing in employees and ensuring that customer service standards are replicated and consistent across the business.
Throughout this course, we will explore the key fundamentals of good customer service, establish steps to tackle difficult customers and equip you with the skills and knowledge to implement and uphold customer service standards within your business. We will look at how to tackle customer complaints professionally and effectively and focus on the steps you can take to avoid complaints; this includes the importance of honesty, transparency and appropriately managing customer expectations.
We are confident you will learn new invaluable skills that you can take back into your business to higher standards, upskill your staff and inspire your entire team to take pride and consistently aim to deliver outstanding customer service. Enrol now to learn more!
What you'll learn
Manage difficult customers and complaints more effectively.
Identify potential new customers and retain loyal customers.
Target your marketing and advertising campaigns through an enhanced understanding of your customer base.
Increase revenue by improving the overall customer experience.
Create an outstanding framework for your customer service standards.
Sysem Requirements
Microsoft Internet Explorer or higher +is preferred, Microsoft Edge, Google Chrome latest, iPad iOS latest Tablet only, Mac OS . or . PC only Apple Safari or , Android Google Chrome latest. Course playback is not recommended for mobile phones. For optimal playback, it is also recommended that learners close all other browser windows when viewing a course.
Customer service is at the heart of so many of our organisations and businesses, we must take the time to study and understand our customer base to inspire loyalty, increase business value and improve brand image. This course will teach you how to implement high customer service standards and manage your customer's expectations. It will give you the skills to set your employees a standard to aim for and give you the potential to make your organisation stand out amongst your competitors. This course explores the customer experience and studies the importance of individual customer service to help you improve your customer journey.
Ultimately this will amount to customer loyalty and increased revenue. We will consider real-life examples of successful companies and identify the unique services they offer to their customers. This course offers suggestions on how to incorporate new customer service techniques into your business based on proven success strategies. We will also discuss the importance of investing in employees and ensuring that customer service standards are replicated and consistent across the business.
Throughout this course, we will explore the key fundamentals of good customer service, establish steps to tackle difficult customers and equip you with the skills and knowledge to implement and uphold customer service standards within your business. We will look at how to tackle customer complaints professionally and effectively and focus on the steps you can take to avoid complaints; this includes the importance of honesty, transparency and appropriately managing customer expectations.
We are confident you will learn new invaluable skills that you can take back into your business to higher standards, upskill your staff and inspire your entire team to take pride and consistently aim to deliver outstanding customer service. Enrol now to learn more!