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Difficult Customers Advanced Course

Prime 5.0
$9.50

Created by   LearningPlanet Limited

Category   Management/Leadership   >   Other

Duration 9 minutes
Audience Employees

Description

This 10 minute video provides some tips and techniques to help deal with difficult customers. You will learn about de-escalation techniques, understanding emotions and more ways to manage difficult customers. It is designed as a more advanced training video than a beginner would learn from. There is a workbook for this video.

Languages

English

Details to know

Certificate

Difficult Customers Advanced Course

Difficult Customers Advanced
Difficult Customers Advanced

Attachments:

Difficult Customers Advanced Workbook  (890 KB)
Difficult Customers Advanced Workbook  (450 KB)

LearningPlanet Limited

LearningPlanet helps build the confidence and skills of your staff members as it provides on-going training refresher skills and knowledge available anytime, anywhere.

In today’s busy environment people want knowledge when they need it rather than waiting for a set training course date.

Staff members often need to know how to do something straight away. They have an angry customer, conflict situation or need a refresher on a key skill instantly. LearningPlanet® allows them to do that.

Our courses are designed to be short sharp and to the point removing all the usual waffle and padding other courses offer.  You will receive a workbook to personalise the learning to your individual business environment and have a record of learning that you can refer back to.  Upon completion of each course you will also receive a LearningPLanet certificate of completion.

Price per license
$9.50
No. of licenses
Total
$9.50
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