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Created by LearningPlanet Limited
Category Business > Customer Service
One of the most common ways our customers interface with employees is through the telephone. Therefore, having an understanding of telephone etiquette will make a large difference to your customers and your profits. Your reputation for service depends on how well your staff handle incoming and outgoing calls. 87% of the message your customers receive on the telephone is through the tonality of the voice they hear. Only 13% of the message they hear are the words used.
Our “Telephone Etiquette” training helps your employees to develop and master the techniques that will enhance your company’s image.
During this 60 minute course made up of 10 minute video modules and workbooks we will cover the following topics:
Answering the Telephone
Award winning telephone techniques part 1
Award winning telephone techniques part 2
Telephone Call Control
Communication Skills
Outbound Calling
Professional telephone etiquette and customer handling skills
Internet connection
English
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