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Created by LearningPlanet Limited
Category Personal Development > General
Communication training includes using tone of voice and modulation, how to interpret language styles and deciphering body language, questioning and listening skills and many more which will all assist you in being a more effective communicator especially when you are in a customer service or sales role.
By applying a wide range of differing communication techniques you will increase your communication standards and effectiveness therefore leading to better service for all involved.
During this 80 minute course made up of 10 minute video modules and workbooks we will cover the following topics:
Communication skills
Listening skills
Questioning skills
Being assertive
Difficult conversations
Showing empathy
Cultural awareness
Giving instructions
Apply appropriate communication skills across settings, purposes, and audiences. Demonstrate knowledge of communication theory and application. Practice critical thinking to develop innovative and well-founded perspectives related to the students' emphases. Build and maintain healthy and effective relationships.
Internet connection
English
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1119+ Users
by SAME (Society of American Military Engineers)
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Communication training includes using tone of voice and modulation, how to interpret language styles and deciphering body language, questioning and listening skills and many more which will all assist you in being a more effective communicator especially when you are in a customer service or sales role. By applying a wide range of differing communication techniques you will increase your communication standards and effectiveness therefore leading to better service for all involved.