Description
Job Responsibilities
- Serving customers
- Protect our stores
- Project a positive image
- First impressions
- Keeping the entire store clean
- Arranging displays
- Unloading, and unpacking freight
- Putting away stock and pricing.
Loss Prevention
- Shrink
- Internal losses are created by employees through inaccuracy,
- Lack of intention to detail
- Intentional theft of money or merchandise.
There are measures we all must take to prevent internal theft.
- Abusing employee discounts
- No merchandise may leave the store
- Reporting unlawful acts
- Opening the store
- Know your sales floor
- What to do if you see a shoplifter
Career Opportunities
- Career offers
- Career advancement
- Positive attitude and ability to work with customers
Safety
Ladder Safety
- Inspecting for loose or damaged rungs, steps, or rails.
- Checking for loose screws, bolts, or hinges.
- Locking spreaders on step ladders
- Safety feet
- Reporting ladder defects
- Keeping the base area clean
- Locking spreaders
- Facing the ladder
- Holding the ladder with 2 hands
- Overextension of your upper body.
- Climbing too high.
- Safety stickers
Lifting Techniques:
- Load Testing
- Facing the object
- Never twist your hips or back while lifting.
- Keep the load close to your body.
- Techniques to put less strain on your back muscles.
- If you must strain to carry the load, it’s too heavy
- Using hand trucks or dolly’s.
- Being aware of your surroundings.
- Make sure you can see where you are walking.
- Walking on slippery uneven surfaces
- Going over applicable safety guidelines with your supervisor
- And always put safety first
Harassment and Discrimination
- Keeping the workplace free from discrimination and harassment.
- Treating customers equally and with dignity and respect.
- Reporting harassment
This course contains a video and employee quiz.
What you'll learn
You will learn the basics of working in a retail environment including job responsibilities, safety, loss prevention, career opportunities and preventing harassment and discrimination.
TrainingABC
For 22 years, TrainingABC has provided high quality employee training content to companies, schools and government organizations around the world. Currently, over 2000 organizations use Trainingabc courses in their training.
Our courses focus on topics like HR compliance, customer service and leadership take complex topics and make them simple by using video. With sleek, modern, high-definition video, the courses break the language of the topic down into layman's terms making it much easier for employees to understand and retain information.
