Online mediation training courses can greatly enhance conflict management education. Trainers can combine personal, face-to-face training with media such as television and LMS-hosted material. An LMS mediation course should include not only interactive material, quizzes and games, but also videos. Videos can provide trainees with real life conflict managing examples, and professionally acted dramatizations.
An LMS training course can also provide student role plays, trainer role plays, and information on cultural diversity, mediation structures and processes, and communication skills. After an introduction to the tenets of conflict resolution and the strategies for solving different kinds of disputes, trainees should begin practicing the mediation process. As with any social skill, conflict managing is best learned in a cycle of learn, demonstrate, and practice.
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