Duration 340 minutes

Audience Employees

Description

The definition of "hospitality" is the "friendly and generous reception and entertainment of guests, visitors, or strangers." Create a superior hospitality experience with training from HSI. Front and back of the house, bartending fundamentals, tourism, and housekeeping are some of the hospitality training topics we offer.

What you'll learn

Help employees develop skills on lessons related to the front and back of the house, housekeeping, valet, tourism, alcohol and beverage, kitchen safety, and more.

Sysem Requirements

• Windows 7 and newer
• Mac OS 10 and newer
Supported Browsers:
The current and previous major releases of the following browsers
• Safari v11 and higher
• Firefox v65 or higher
• Chrome v70 and higher
• Microsoft Edge v42 and higher
• Internet Explorer v11 and higher (Windows only- may exhibit visual differences from other
browsers)
Computer Speed and Processor:
• Use a computer 5 years old or newer when possible.
• 1GBofRAM
• 2GHz processor

Languages

English

Skills you'll gain

business skill business Hospitality HSI-ej4 Hospitality Course Hospitality training Hospitality certification

Details to know

Certificate

Bookmark

Hospitality

Front of the House: 01. Introduction to Restaurants In the restaurant industry, your customers will have high expectations for service and low tolerance for error. They may not notice how hard restaurant employees work to keep things running smoothly, but they are quick to notice any error or delay. The truth is, working in the restaurant industry can tough, but it can also be a rewarding career. This series of courses is designed to prepare you for the opportunity before you. In this program, we'll focus on a few basic questions: What are the different types of restaurants? What are some common restaurant jobs? What is the usual service process? The answers to these questions will introduce you to the inner workings of a restaurant. The rest of the series will build upon this foundation.

Front of the House: 02. Greeting and Seating Guests There's no denying the power of the first impression. It's the perception that forms within seconds. First impressions are quick to form and tough to change. This is why the role of the host in a restaurant is so important. As the first person the guest encounters during their visit, the host is tasked with making sure their first impression is a good one. In this course, we'll look at the process for welcoming guests to a restaurant. Then, we'll share some tips for exceeding expectations.

Front of the House: 03. Interacting with Guests: Fundamentals If you're a server, you probably don't need to be told of the importance of customer service. It's right there in your job title. You serve customers. To do so successfully, you'll need to understand the basic principles of customer service. That's what we'll cover in this course. We'll discuss what it means to have good people skills, professionalism, the necessary know-how, attentiveness, and flexibility.

Front of the House: 04. Interacting with Guests: Special Circumstances All guests deserve high quality service and, as you know, consistent service is key to turning occasional visitors into regular customers. However, there are some special circumstances that require extra effort. Preparing for these situations in advance will help you react appropriately when they occur. In this course, we'll look at several special circumstances you're bound to encounter. These are: families with children, large groups, and persons with disabilities or health issues.

Front of the House: 05. Interacting with Guests: Difficult People Everyone makes mistakes. It's an unavoidable fact of life. As much as you want to deliver perfect service to each and every customer, there will be times when your efforts fall short. In addition, there will be customers who are just...difficult. Difficult to please, difficult to communicate with, difficult to serve. What's a server to do? In this course, we'll look at tips and tricks for what to do when things go wrong. We're going to do this by examining three common scenarios.

Front of the House: 06. Understanding the Menu: What's for Dinner? Guests expect you to be an expert on your restaurant. Whether it's your first day, or your 200th day, whether the menu has been overhauled or has been the same for years, you need to know it inside and out. You need to anticipate any possible question they might ask. Having to go ask the kitchen will slow down the service process, and the guests impression of you or the restaurant may go down. In this course, we'll discuss the best ways to get to know the menu: from ingredients to pronunciations, and more.

Front of the House: 07. Understanding the Menu: Writing Menu Descriptions The menu is defined as the "list of foods available at a restaurant," but a well-written menu is more than a simple list. Your menu can and should be a persuasive selling tool that sets your restaurant apart. A few extra words and a little more description makes a difference, doesn't it? In this course, we'll look at some best practices for writing menu descriptions. This knowledge can come in handy. Menus are updated frequently and chalkboards that many restaurants use to advertise specials are updated even more often. You could easily be tasked with writing a few descriptions yourself.

Front of the House: 08. Understanding the Menu: What's on Tap? Most restaurants offer an array of alcoholic and non-alcoholic beverages. Water, juices, milk, and soft drinks are relatively easy to understand. Most of us are already familiar with these items. It gets a little more complicated with the alcoholic beverages: wine, beer, and cocktails. Not only are there many, many more of these beverages available, but their higher price point makes ordering the right alcoholic drink a higher priority for guests. The ability to describe and recommend alcoholic beverages is an important component of customer service. In this course, we'll look at the basic characteristics of wine and beer. We'll also introduce some common cocktails.

Front of the House: 09. Serving Guests: Taking Orders Depending on the restaurant, servers may have the opportunity to take each guests' order up to three times over the course of a meal. Once for the drink, once for the meal, and sometimes a third time for dessert. Multiply this process by the number of guests a server sees during a shift and...well, that's a lot of orders! In this course, you will learn how to efficiently and effectively transfer the customer's words to the kitchen team.

Front of the House: 10. Serving Guests: Table Service It's a great moment for restaurant guests when they are served their meals. However, this much-anticipated moment can be prone to disaster for a server. Servers need to carry and balance a serving tray. They have to deliver the correct food to the correct person. The food must be plated perfectly. In this course, we'll share some tips and tricks for serving food courteously, efficiently, and professionally.

Front of the House: 11. Serving Guests: Time Management The timeline for serving a table of guests is tight. In this course, we'll go over the timeline of an entire meal-starting from the moment the guests are seated to when they leave the restaurant. We'll also discuss ways to manage your time wisely when serving in a restaurant, including multitasking and prioritizing tasks.

Front of the House: 12. Clearing the Table and Closing the Sale All good things must come to an end, even a meal at a restaurant. Although your time with your guests is coming to a close, it's imperative to continue to treat them with respect and courtesy...even as you lay the groundwork for preparing their table for the next round of guests. In this course, we'll look at tips and tricks for clearing the table and closing the sale.

Front of the House: 13. Tips for Tipped Employees At restaurants in the United States, it's typical to tip. That is, customers usually leave a little extra money for the server when they pay their bill. Sometimes called a gratuity, the "extra" left behind varies widely depending on the customer and how they feel about the service. However, it's usually between 10-20% of the bill, so a customer who owes $20 for their food and drink may leave an extra four dollars for the server as a tip. While four dollars may seem like small change, in truth tips are a big deal for servers. In this course, we'll learn why this is and what your responsibilities are.

Front Desk Customer Service: 01. Etiquette and Presentation You've heard of the saying, "You never get a second chance to make a good first impression." That couldn't be any truer with welcoming someone to your hotel. You might be the first person a guest interacts with when they step foot into your hotel. You don't want their stay to get off to a rocky start. Etiquette and presentation at the front desk is crucial to working in a successful hotel. In this course, we'll discuss dress codes, how to properly greet guests using basic etiquette rules, and certain things to avoid when working at the front desk.

Front Desk Customer Service: 02. Check-in and Check-out When a guest arrives at the hotel, the registration process begins. The registration process is defined as the process of assigning rooms to the guest at the time of their arrival by filling out necessary details about the guest and the rooms. In most cases, it's a several step process that we'll discuss thoroughly in this program. When it comes to checking out of a hotel, the process is similar and involves several key things that need to be done that we'll cover here as well. Check-ins and check-outs are a critical part of the hotel experience, and as the face of the hotel, you need to know how to handle them properly.

Front Desk Customer Service: 03. Communicating with Guests Communicating with guests in your hotel can be hard. The guest experience at your hotel is directly related to the customer service that they receive during their stay. No matter what part of the hotel you are working in, there should be an overall common standard of excellent customer service. Since we are focusing on the front desk, that's the part of the customer service and communication we're going to focus on in this program. We'll go over basic etiquette, empathy, consistency, and the different means of communication.

Front Desk Customer Service: 04. Telephone Techniques Since you are working in a hotel, knowing the proper telephone techniques and etiquette are vital to working the front desk. You should know your system; you need to be able to identify an internal and external phone call. You need to know how to transfer a call and how to put a caller on hold. But most importantly, you need to know how to listen.

Front Desk Customer Service: 05. Handling Upset Guests When it comes to working the front desk, you will have to deal with guest complaints. You need to handle those complaints professionally. Remember, your hotel only exists because of the guests that stay in it. A guest could no longer stay at your hotel by being dissatisfied just one time. In this program, we are going to cover tips to help you turn guest complaints into resolutions.

Housekeeping: 01. Cleaning Guest Rooms

Welcome to our series on housekeeping. You are part of creating a happy environment for guests. There are a lot of moving parts when it comes to this job, and there are certain protocols and procedures you need to follow. Throughout this series, you'll learn all of the basics on housekeeping. We'll talk about everything from cleaning guest rooms and public spaces, to doing your job safely, all while making sure customers and guests stay satisfied. In this first program, we're going to focus on cleaning guest rooms. We'll go over stocking the trolley, entering guests' rooms, and procedures for cleaning rooms.

Housekeeping: 02. Cleaning Public Spaces

Just because you're in housekeeping, doesn't mean you're strictly going to be cleaning guest rooms and guest rooms only. You'll also be responsible for cleaning public spaces. That includes places like the entrance, lobbies, front office, elevators, stair cases, guest corridors, banquet halls, health club, and the swimming pool. Public area cleaning is a most important and challenging task for the hotel and for the housekeeping staff. Most of the public areas see high foot traffic, so maintaining these areas are important. This course will train you on how to properly clean each of these public spaces.

Housekeeping: 03. Working Safely with Ergonomics

Housekeeping can be hard on your body. You're constantly moving, walking, standing, reaching, and bending. You're carrying heavy towels and sheets. You're pushing and pulling your trolley. You need to make sure that you're doing all of these functions safely. The Occupational Safety and Health Administration, or OSHA, has set guidelines for you to follow when it comes to performing your job. That's what this program is all about. We'll go over ergonomics and other basic definitions you'll need to know in the event that you're injured at work.

Housekeeping: 04. Interacting with Customers

As a housekeeper, you're going to interact with guests. Whether you knock on the door and wake them up, or if you see them in a public space; you'll have some type of interaction with them. Interacting with a guest isn't your core task but you shouldn't ignore the guest; you should know how to interact with them. No matter what part of the hotel an employee is working in, there is an overall common standard of excellent customer service. But, in your case, we're going to get a little more specific. This course will walk you through some common scenarios you may run into and how to properly handle them.

Food and Beverage: 01. In-Room Dining Welcome to our series on Food and Beverage, a guide on how to operate any food related services in a hotel. This course covers in-room dining or room service. It's a personalized service where guests have the opportunity to order and enjoy food and beverages in their own rooms. Why would a hotel offer room service? For starters, if provides guests with an intimate and private dining experience. In fact, some guests actually prefer to order room service. It gives the guest a chance to eat in private in the comfort of their own rooms. In this program we are going to cover the basics of room service. We'll start with the equipment you'll need, to the spaces you'll occupy, and then wrap up with how to conduct room service.

Valet: 01. Appearance and Professionalism In this series, we're going to talk about what it takes to be a successful valet. You'll need to know about parking and returning customers' vehicles and safety essentials. But first we're going to talk about your appearance and professionalism as a valet.

Valet: 02. Parking Vehicles In this course, we're going talk about parking cars. We'll walk you through step-by-step on what you should do to park a guest's vehicle, properly and safely.

Valet: 03. Returning Vehicles This course looks at how to properly return vehicles to guests.

Valet: 04. Safety Essentials When it comes to being a good valet, there are some safety essentials that you need to be familiar with. In this program, we're going to talk about these safe driving habits.

Food and Beverage: 02. Alcohol Basics You're going to be serving food and drinks in your hotel. Whether that's inside your hotel's restaurant or through room service, you need to be familiar with the basics of food and alcohol safety. In this program, we are going to focus on alcohol. We'll discuss blood alcohol concentration, or BAC, and staying compliant with the law. We'll also go over the different types of alcohol served.

Food and Beverage: 03. Food Safety Plans Food safety is a huge responsibility and one that you'll have to embrace fully now that you are part of a hotel's food and beverage team. In this course, you'll receive a primer on your legal and safety requirements, including what you must know to keep guests safe from foodborne illness and other hazards.

Beverage: 01. Wine 101 In this course, we'll cover a brief history of winemaking and drinking, how wine is made today, the current styles of wine you're likely to be serving, some tips on how to help your customers choose wine, and how to serve it.

Beverage: 02. Beer and Spirits 101 In this course, we'll cover a short history of beer and spirits, how they're made, and some basic vocabulary.

Beverage: 03. Alcohol Safety In this course, we'll go through some basics on how to ensure that your customers are safe and healthy. We'll touch on food safety, food allergies, and the responsible serving of alcohol.

Beverage: 04. Bartending Fundamentals In this course, we break down the basics of bartending, so you're fully prepared with the right attitude, vocabulary, tools, and techniques.

Beverage: 05. Bartending Glasses Guide In this course, we'll go over the most common types of beverage glasses you'll use as a bartender. We'll divide them into the following categories: wine glasses, beer glasses, and cocktail glasses.

Beverage: 06. Bartending: The Pour In this course, you'll learn how to pour and serve wine, beer, and spirits properly. In pouring the correct way, you'll translate a respect for these liquids into happy, loyal customers.

Back of the House: 01. Introduction to Restaurant Cuisine In this course, we provide the basic information on restaurants, in general. For starters, we'll present common styles of cuisine and service. Then we'll move to the courses of a meal and their order. We'll finish up with the list of tasks that allow you to be efficient and prepared.

Back of the House: 02. Making the Menu In this course, you'll learn how to create a menu that showcases your cuisine. We'll start with layout considerations, then look at how to organize your menu and showcase specialty items. Lastly, we'll discuss the language you'll want to use to make the sale.

Back of the House: 03. Making the Menu: Presentation Plating and presentation techniques are the bridge between the promise of what's on the menu and the fulfillment of that promise. So, understanding how to present food is vital. In this course, we'll cover everything you need to know, starting with choosing tableware, moving on to designing place settings, and ending with how to plate food beautifully and consistently.

Back of the House: 04. Kitchen Safety In this course, we'll focus on the following items: proper dress, fall prevention, equipment use, strain, sprain and nerve injury prevention, chemical spill and burn prevention, and emergency preparation.

Back of the House: 05. Knife Safety The knife is one of the most common restaurant tools, and it's also potentially one of the most dangerous. In this course, you'll learn how to stay safe while using a knife and some first aid tips, if you or a colleague is injured.

Back of the House: 06. Food Safety Plans Food safety is a huge responsibility, one that you'll have to embrace fully, now that you are part of a restaurant team. In this course, you'll receive a primer on the legal and safety requirements, including what you must know to keep guests safe from foodborne illness and other hazards.

Tourist Attractions: 01. Overview Tourism is a diverse industry. When we talk about tourist attractions, we could be talking anything from Niagara Falls, to the Eiffel Tower, to the Golden Gate Bridge, and the Great Wall of China, or the Taj Mahal. These are just a few examples of major tourist attractions in the world. You could also classify casinos, ski resorts and national parks as tourist attractions. In this series, we are going to talk all things tourism. This program is designed as an overview to the tourism industry.

Tourist Attractions: 02. Serving the Guest If you work in the tourism and hospitality industry, then you know that the number one most important part of your job is taking care of the guests. This can include many things, but in this course, we're going to focus on three main parts: good customer service, being a good communicator, and dealing with difficult situations.

Price per license

$52.00

No. of licenses

Total

$52.00

Get Bulk Pricing

30-Day Money Back Guarantee Full Lifetime Access

Subscribe to Coggno Prime

Get this course, plus 1,230+ of our top-rated courses, with Coggno Prime

Get Coggno Prime Now

Syndication Option

Resold modules appear on your website. You earn syndication share from each purchase. Contact Coggno to learn more on how to embed your own Portable Webshop in your website.

Resell

Sale Share: $12.48

Courses Handpicked for you

5 Course rating 0 ratings

Courses from $19.99

Limited time sale ending soon

Hospitality

Hospitality

Description

What you'll learn

Sysem Requirements

Languages

Skills you'll gain

Details to know

Hospitality

HSI - Health & Safety Institute

Subscribe to Coggno Prime

Syndication Option

Courses Handpicked for you

$4.95

$4.95

$4.95

$4.95

$4.95

$4.95

Hospitality

Hospitality

Description

What you'll learn

Sysem Requirements

Languages

Skills you'll gain

Details to know

Hospitality

HSI - Health & Safety Institute

Subscribe to Coggno Prime

Syndication Option

Courses Handpicked for you

Business

Front of the House: 01. Introduction to Restaurants

$4.95

Business

Front of the House: 02. Greeting and Seating Guests

$4.95

Business

Front of the House: 03. Interacting with Guests: Fundamentals

$4.95

Business

Front of the House: 04. Interacting with Guests: Special Circumstances

$4.95

Business

Front of the House: 05. Interacting with Guests: Difficult People

$4.95

Business

Front of the House: 06. Understanding the Menu: What's for Dinner?

$4.95