Duration 45 minutes

Audience Employees

Description

There are times we have to negotiate with individuals who, for whatever reason, make things difficult. This situation can be challenging, as well as draining. With that said, learning a few strategies to manage these difficult situations can help. You will certainly find the more prepared you are to handle challenging negotiations, the better the final outcome will be for you. This course is designed to help you make the best of a difficult situation. If you're in the negotiation process and individuals are making the discussion extra difficult, it can be hard to work through the situation and create a positive outcome. Yet it is possible. By completing this course, you will know how to implement negotiation strategies to cope with difficult or unethical individuals.

What you'll learn

Help you make the best of a difficult situation

How to implement negotiation strategies to cope with difficult or unethical individuals.

Sysem Requirements

• Windows 7 and newer
• Mac OS 10 and newer
Supported Browsers:
The current and previous major releases of the following browsers
• Safari v11 and higher
• Firefox v65 or higher
• Chrome v70 and higher
• Microsoft Edge v42 and higher
• Internet Explorer v11 and higher (Windows only- may exhibit visual differences from other
browsers)
Computer Speed and Processor:
• Use a computer 5 years old or newer when possible.
• 1GBofRAM
• 2GHz processor

Languages

English

Skills you'll gain

business skills business negotiaiting negotiate HSI-ej4

Details to know

Certificate

Bookmark

Negotiating

Negotiating: 01. Introduction to Negotiating

Negotiation isn’t a natural talent, or ability, that people are born with, but a practical tool that you can gain and refine. It simply takes a little bit of study and practice. In this video series, we’re going to teach you how to negotiate with confidence and great effect. Taking a general approach, we'll share some tactics that you’ll be able to use in any situation, be it in your professional or personal life.

Negotiating: 02. Framing in Negotiations

HOW you say something is often more important than WHAT you say. In a negotiation, this couldn’t be truer. This is called “framing,” or presenting information in a way that shapes the other party’s perception and understanding while advancing your own interests. It’s a technique used to focus the attention of the other person on features that will persuade. In this program, learn at how to use framing to create favorable context, build your perceived value, avoid pitfalls, and reach mutual agreements.

Negotiating: 03. Negotiation Styles

As with any communication, when you negotiate with others, there are many tactics and approaches you can take. But overall, we can break down styles of negotiators into three main types: soft, hard, and principled. None of these are right, wrong, good, or bad. In this program, we’ll go over these three categories. They all work for different types of situations, so it’s helpful to know what each style is and when each is better to use.

Negotiating: 04. Power and Leverage in Negotiations

There are two key psychological aspects of negotiation: power and leverage. Successful negotiation requires having the ability to identify and leverage your power to motivate favorable outcomes. In this course, learn the six most common sources of negotiation power. Then we’ll discuss the three types of leverage you can use to achieve a successful negotiation.

Negotiating: 05. BATNA and ZOPA

In the book, “Getting to Yes,” Harvard Program on Negotiation's Roger Fisher and William Ury introduced BATNA, meaning Best Alternative to a Negotiated Agreement. Mastery of bargaining requires understanding this concept. This course explores BATNA’s significance and function in negotiations. We’ll also discuss ZOPA, or Zone of Possible Agreement, and uncover why these strategies can help improve the terms of a negotiation.

Negotiating: 06. Preparation and Planning

In negotiations, the foundation for success is laid in the preparation and planning you do ahead of the actual bargaining, but what does that look like? In this video, we’re going to look at how you can set yourself up to achieve the best possible results. We’ll take you through the five steps of preparation for negotiation. We’ll also cover ways to plan ahead for a negotiation to reach a successful agreement.

Negotiating: 07. Offering and Accepting Concessions

Negotiation is the process of give and take between two or more parties to reach an agreement – and getting there often requires making trade-offs or concessions. Knowing how to offer and accept concessions is a skill that requires some study and practice. In this course, we’re going to explore how to best use these for your benefit.

Negotiating: 08. The Negotiation Process

When learning how to negotiate, one thing you must explore is the negotiation process itself. This involves the exchange of information, bargaining and problem solving, and reaching agreement. In this program, we’re going to walk through best practices to get the most out of your business deals.

Negotiating: 09. Negotiation Tactics

A negotiation tactic is a single action used during the process of making a deal, typically to advance one person’s goals. Sometimes, they’re used by the other party to get you out of your comfort zone, and more likely to accept their terms rather than your own. You need to be prepared for when this happens. In this program, we’ll talk about some common tactics you might encounter.

Negotiating: 10. Negotiation Do's and Don'ts

There are some tips that every good negotiator must know. There are also some strategies or tactics that should never be attempted. This course is designed to take you through all the do’s and don’ts of negotiations, so you can gain a favorable outcome every time you negotiate.

Price per license

$20.00

No. of licenses

Total

$20.00

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Negotiating

Negotiating

Description

What you'll learn

Sysem Requirements

Languages

Skills you'll gain

Details to know

Negotiating