Description

Description: This course identifies concepts and develops techniques to manage and lead effectively and explore what works best in a given situation. This requires the deployment of particular behaviour, skills and emotions that elicit the most positive responses from other people.

Background: Performance management is “an integrated set of practices and activities for defining, reviewing, providing feedback and counselling and is now commonly devolved to supervisors” (Nankervis, 2017, p. 326). It is one of the most controversial aspects of management practice, particularly when having to deal with poor performance and it is one task many managers resent having to undertake. However, evidence suggests that it can be critical to effective businesses.

Different organisations use the PM system for a range of purposes that can include:
• Measuring and recording performance,
• Setting goals,
• Determining salary and/or bonusses,
• Career planning,
• Succession planning,
• Making decisions regarding promotion and termination,
• Communicating the goal and vision of the organisation,
• Giving and receiving performance feedback.

Nankervis has represented the process as a cycle rather than a linear process: