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Created by Lion's Share Online, LLC
Category Business > Soft Skills
In this course, users will find out how to save up to an hour a day by learning when it makes sense to use email and when not to use email. They'll learn about the four best uses for business email: to inform, to make requests, to answer questions, and to document. The course walks users through plenty of examples, and a quiz at the end tests what they have learned.
I. Introduction
A. The Problem With Email
B. What Can Be Done
C. True Communication
D. Course Objectives
II. When Not To Use Email
III. The Four Best Uses for Business Email
A. To Make Sure Everyone Is Informed
i. Example 1: Reminder Email
ii. Example 2: Personnel Change Email
iii. Example 3: Policy Change Email
B. To Make Requests
i. Example 4: Information Request Email
ii. Example 5: Action Request Email
C. To Answer Requests
i. Example 6: Answer Email
D. To Document
ii. Example 7: Meeting Documentation Email
IV. Can Email Overcome Time & Distance?
V. Poor Uses for Email at Work
VI. Quiz
VII. Summary
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In this course, users will find out how to save up to an hour a day by learning when it makes sense to use email and when not to use email. They'll learn about the four best uses for business email: to inform, to make requests, to answer questions, and to document. The course walks users through plenty of examples, and a quiz at the end tests what they have learned.