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We all have a mode of communication that we find most convenient. For many, that’s text or email. Some might prefer the speed of the phone or the personal nature of a video chat. However, you should also consider the message itself when choosing your mode of communication. Your audience, tone, and whether you require a response has an impact on how the message will be received through various channels.
Objectives:
Course Features: Audio Narration;Video;Job Aids and Reference Materials
Duration: 5 minutes
Enhance your communications by selecting the appropriate channel for each message.
Consider how your message is affected by its delivery.
Adapt your new knowledge to your company's unique brand and culture.
Chrome; Microsoft Edge; Firefox; Internet Explorer 9; Internet Explorer 10; Internet Explorer 11; Safari
English
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