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Difficult Customer Techniques Course

Prime 5.0

Created by   LearningPlanet Limited

Category   General   >   General

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Duration 10 minutes
Audience Employees

Description

Customers have their own expectations and what service means to them. When these expectations are not met and the customer becomes displeased they may just walk away from your business.   In this 10 minute interactive video module we will look at how to effectively manage difficult customers and situations and ensure we dont lose them as a customer by looking at the following areas:


New techniques and ideas on managing difficult customers.

Using the Sorry, Glad, Sure technique.

How close and finish conversations.

What you'll learn

New techniques and ideas on managing difficult customers.

Using the Sorry, Glad, Sure technique.

How close and finish conversations.

Languages

English

Skills you'll gain

Difficult Customer Techniques Course Difficult Customer Techniques Difficult Customer

Details to know

Certificate
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Difficult Customer Techniques Course

Difficult Customer Techniques Course
Difficult Customer Techniques Course

LearningPlanet Limited

LearningPlanet helps build the confidence and skills of your staff members as it provides on-going training refresher skills and knowledge available anytime, anywhere.

In today’s busy environment people want knowledge when they need it rather than waiting for a set training course date.

Staff members often need to know how to do something straight away. They have an angry customer, conflict situation or need a refresher on a key skill instantly. LearningPlanet® allows them to do that.

Our courses are designed to be short sharp and to the point removing all the usual waffle and padding other courses offer.  You will receive a workbook to personalise the learning to your individual business environment and have a record of learning that you can refer back to.  Upon completion of each course you will also receive a LearningPLanet certificate of completion.

Price per license
$9.50
No. of licenses
Total
$9.50
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