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Handling Complaints

Prime 5.0

Created by   Strategy to Revenue

Category   Marketing/Sales   >   Sales Training

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Duration 25 minutes
Audience Employees and Supervisors

Description

 What happens when a customer complains to you about something you  may or may not even have anything to do with?  You represent your company so you need to handle the situation well. This four-part course shows you how to handle complaints in a positive way that resolves the situation and keeps the customer happy — so they stay your customer!

Table of Contents

When a Customer Complains: Defines a complaint and how to know when something a Customer says is actually a complaint and not something else.
Complaints Are an Opportunity: Reveals some statistics about the behavior of complaining Customers and introduces a process for responding to them.
The Complaint-Handling Process: Walks through a branching scenario to explore the complaint handling process.
Complaint-Handling Skills: Discusses the soft skills necessary to be able to handle complaints effectively

What you'll learn

In this course, you will learn why it is so necessary to learn how to handle complaints positively and a process for handling complaints that will lead to positive outcomes.

Languages

English

Skills you'll gain

sell sales salesperson Customer buyer Complaints resolve complaints resolution handling complaints

Details to know

Certificate
Bookmark

Handling Complaints

Handling Complaints 1 - When a Customer Complains
Handling Complaints 1 - When a Customer Complains
 Defines a complaint and how to know when something a Customer says is actually a complaint and not something else.
Handling Complaints 2 - Complaints Are an Opportunity
Handling Complaints 2 - Complaints Are an Opportunity
 Reveals some statistics about the behavior of complaining Customers and introduces a process for responding to them
Handling Complaints 3 - Complaint Handling Process
Handling Complaints 3 - Complaint Handling Process
 Walks through a branching scenario to explore the complaint handling process
Handling Complaints 4 - Complaint Handling Skills
Handling Complaints 4 - Complaint Handling Skills
 Discusses the soft skills necessary to be able to handle complaints effectively

Strategy to Revenue

We’re an experienced group of sales and marketing leaders, and education and coaching stalwarts. We’ve all held senior positions at global corporations, or rolled up our sleeves to turn start-ups into successful international businesses, and in many cases we’ve done both.
Price per license
$9.95
No. of licenses
Total
$9.95
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