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Designing for Productivity in the User eXperience
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Designing for Productivity in the User eXperience

Author: Deborah J. Mayhew, PhD

Category: Online Information Technology Training > Other

Scroll down to enroll. This course is course number D15.2 from a comprehensive online curriculum on User eXperience (UX) currently under development by top experts in the field through The Online User eXperience Institute (OUXI). COURSE CONTENT This is an in-depth course on a particular asp...

Keywords: user experience, user interface, usability, web design, technology, Mayhew, Deborah Mayhew, Deborah J. Mayhew, Efficiency, productivity, ease of use

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Included Modules:
  • Promotional Video

    Promotional Video

  • Introduction

    Introduction The origins of the field of User eXperience Description of downloadable course materials

  • Infrequently Asked Questions

    Infrequently Asked Questions Optional lecture, just for fun Interesting questions to ponder on the origins of the human brain and mind Answers offered in the last video lecture

  • Basic Definitions

    Basic Definitions Definition of terms: Usability, Efficiency

  • Computer-Human Interaction: A Model

    Computer-Human Interaction: A Model A model of computer-human interaction A useful framework for thinking about designing for efficiency

  • Strengths and Weaknesses:  Human vs. Computer

    Strengths and Weaknesses: Human vs. Computer A model of the relative strengths and weaknesses of users vs. computer systems Another useful framework for thinking about designing for efficiency

  • Possible vs. Actual Efficiency

    Possible vs. Actual Efficiency An important distinction between the efficiency made possible by a user interface design, and the actual efficiency of users when using it A discussion of the factors other than user interface design that may impact actual efficiency

  • When Efficiency is Key

    When Efficiency is Key Learn when efficiency is a key usability goal and when its a secondary goal.

  • Why Efficiency is Important

    Why Efficiency is Important A cost benefit analysis demonstrating how designing for efficiency will result in a significant, bottom line return on investment A useful reference for learning more about cost justifying usability in general

  • Measuring Efficiency: An Overview

    Measuring Efficiency: An Overview I high level overview of the three efficiency evaluation techniques to be covered A discussion of where in the development lifecycle these techniques can be applied

  • Modeling: Intro

    Modeling: Intro A high level introduction to the keystroke level modeling technique Useful references to the modeling literature A sample level of effort for the modeling technique

  • Modeling: Human Operators

    Modeling: Human Operators Definition of the basic human operators used in the keystroke level modeling technique

  • Modeling: System Operators

    Modeling: System Operators Definition of some sample system operators that can be used in the keystroke level modeling technique

  • Modeling: Other Operators

    Modeling: Other Operators Description of some additional human operators that may be included in the keystroke level modeling technique

  • Modeling: Task Breakdown

    Modeling: Task Breakdown Structuring a model by breaking a task down into a hierarchy of steps, substeps and interactions

  • Modeling: Assigning Operators

    Modeling: Assigning Operators Building a model by assigning operators to interactions and capturing each instance of each operator as a tally

  • Modeling: Calculations

    Modeling: Calculations Calculating the total task time in a model by adding up operator tallies, computing total times for each operator, and then summing across all operators for the total predicted task time

  • Modeling: Comparisons

    Modeling: Comparisons Calculations for comparing models of the same task on two different user interface designs

  • Modeling: Analyses

    Modeling: Analyses Analyzing the sources of productivity losses predicted by models of two different user interfaces for the same task

  • Modeling: Project Summary

    Modeling: Project Summary Summarizing modeling data across tasks for a single development project

  • Modeling: Example 1

    Modeling: Example 1 A demonstration of modeling a simple step in an ecommerce shopping task: traditional checkout

  • Modeling: Example 2

    Modeling: Example 2 A demonstration of modeling a simple step in an ecommerce shopping task: checkout shortcut

  • Modeling Exercise: Introduction

    Modeling Exercise: Introduction

  • Modeling Exercise:  Website 1

    Modeling Exercise: Website 1 Hands on Modeling exercise: description of website user interface #1

  • Modeling Exercise:  Website 2

    Modeling Exercise: Website 2 Hands on Modeling exercise: description of website user interface #2

  • Modeling Exercise: Solution

    Modeling Exercise: Solution Hands on Modeling exercise: solution

  • Design Goals

    Design Goals Setting efficiency design goals for a development project

  • Design Guidelines Categories

    Design Guidelines Categories Categorizing efficiency design guidelines according to type and level

  • Information Architecture Guidelines

    Information Architecture Guidelines Design guidelines at the information architecture level (motor and cognitive)

  • Conceptual Model Design Guidelines

    Conceptual Model Design Guidelines Design guidelines at the conceptual model design level (motor and perceptual)

  • Page Design Guidelines: Motor 1

    Page Design Guidelines: Motor 1 Design guidelines at the page design standards level (motor)

  • Page Design Guidelines: Motor 2

    Page Design Guidelines: Motor 2 Design guidelines at the page design standards level (motor)

  • Page Design Guidelines: Motor 3

    Page Design Guidelines: Motor 3 Design guidelines at the page design standards level (motor)

  • Page Design Guidelines: Cognitive 1

    Page Design Guidelines: Cognitive 1 Design guidelines at the page design standards level (cognitive)

  • Page Design Guidelines: Cognitive 2

    Page Design Guidelines: Cognitive 2 Design guidelines at the page design standards level (cognitive)

  • Page Design Guidelines: Cognitive 3

    Page Design Guidelines: Cognitive 3 Design guidelines at the page design standards level (cognitive)

  • Page Design Guidelines: Perceptual and Summary

    Page Design Guidelines: Perceptual and Summary Design guidelines at the page design standards level (perceptual) Design guidelines summary

  • Applying Unique Requirements Analyses

    Applying Unique Requirements Analyses Integrating general efficiency design guidelines with unique requirements analysis data

  • Efficiency Heuristic Evaluation: Description

    Efficiency Heuristic Evaluation: Description A high level introduction to the efficiency heuristic evaluation technique

  • Efficiency Heuristic Evaluation: Template

    Efficiency Heuristic Evaluation: Template A walk through of a template for documenting an efficiency heuristic evaluation

  • Efficiency Heuristic Evaluation: Examples

    Efficiency Heuristic Evaluation: Examples An example of an efficiency heuristic evaluation with a simplified documentation technique

  • Efficiency Heuristic Evaluation: Exercise

    Efficiency Heuristic Evaluation: Exercise Hands on efficiency heuristic evaluation exercise: description of the exercise

  • Efficiency Heuristic Evaluation: Exercise Solution

    Efficiency Heuristic Evaluation: Exercise Solution Hands on efficiency heuristic evaluation exercise: a sample solution

  • Efficiency Studies: Overview

    Efficiency Studies: Overview A high level overview and description of the efficiency studies technique

  • Efficiency Studies: Steps

    Efficiency Studies: Steps A breakdown of the steps for conducting efficiency studies Includes a sample level of effort

  • Efficiency Studies: Examples

    Efficiency Studies: Examples A example of the data generated from an efficiency study Includes an example of how to document efficiency study data

  • Summary

    Summary A sample of results from a project involving both keystroke level modeling and efficiency studies for multiple key tasks supported by an application under development

  • Infrequently Asked Questions - Answers

    Infrequently Asked Questions - Answers Optional and just for fun Answers to the Infrequently Asked Question posed at the beginning of the course

Attachments
  • Icon-pdf
  • Handouts

    This pdf file contains the PowerPoint slides for the course in handout format (two slides per page).

  • 4.36 MB
  • Icon-pdf
  • Slides

    This pdf file contains the PowerPoint slides for the course in full slide format (one slide per page).

  • 4.77 MB
  • Icon-pdf
  • Guidelines Checklist

    This Excel file contains a convenient checklist of all guidelines discussed in the course.

  • 12.97 KB
  • Icon-pdf
  • Modeling Exercise

    This Excel file contains materials for conducting the Modeling exercise.

  • 28.43 KB
  • Icon-pdf
  • Modeling Exercise Solution

    This Excel file contains solutions to the Modeling exercise.

  • 30.62 KB
  • Icon-pdf
  • Heuristic Evaluation Template

    This Excel file contains a template for documenting an efficiency heuristic evaluation and can also optionally be used to conduct the efficiency heuristic evaluation exercise.

  • 36.93 KB