Building Customer Rapport No matter what product or service you may offer, our role in the company is to support and serve our customers, and one of the best ways to deliver excellent customer service is by building relationships with our customers. In this course you will learn what creates great rapport with others,... more
Listening to Your Customers Communication is an essential skill for anyone to have, and listening is an essential component of communication. When we listen well to others, we hear what was said and get key information. We show the person that he or she is valuable, and that what the person has to say is important. Of cours... more
Developing Your Customer Focus The experience a customer has when interacting with you makes a difference. When you interact with a customer, you represent not only yourself, but also the company and it’s products or services. The experience the person has with you, in large part, helps shape the opinion the customer has about... more
Customer Service Over the Phone Great customer phone support has a positive impact on customer satisfaction and long-term customer retention. Customer service representatives who implement what’s required to promote a positive brand image and exceed customer expectations, experience greater professional success within the compa... more
Internal Customer Service Providing good customer service is not only important for external customers, but for internal co-workers as well. It is certainly true that a huge factor in being able to deliver outstanding external customer service is great internal customer service. This is because everyone within your organi... more
Serving Customers in the Field Positive interactions with customers in the field lead to customer referrals, and thus an increase in revenue, as well as a great company brand. When customers have negative field service experiences it significantly impacts the company’s perception and can lead to the loss of customers and reven... more
Customer Service Confrontation and Conflict In business, conflict is inevitable. However, if mismanaged or ignored, conflict can become bad for business. If you don’t adequately address and resolve conflict with customers, it can negatively impact customer retention, loyalty and brand awareness. So, how do you handle angry and confrontatio... more
Vado is an off the shelf e-learning provider that is changing the face of learning.
Research shows that 70% of all learning happens on the job. Why not leverage the natural way people learn?
Learning retention increases if delivered in chunks or bite sized modules. Why not provide content that will increase learning retention?
Learners are now accustomed to taking information in a new way – they watch short videos. Why not provide video learning content to meet the changing face of learning?
Every Vado course contains:
- Short instructional videos
- Step by step instructions to help the learner implement the material they just learned in the short instructional video
- Job Aids presented as Microsoft Word checklists and templates to help take action on the job
Vado offers over 300 employee soft skill and management development learning content optimized for the mobile learner.